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      BetterUp

      Engaged Employer

      BetterUp reviews

      3.2

      48% would recommend to a friend

      (484 total reviews)
      avatar

      Alexi Robichaux

      53% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      484 reviews
      2.0
      Feb 15, 2023

      Run Away if You're in Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great benefits. BetterUp has world class health, vision, and dental insurance. - Great parental leave benefits. - Access to coaching for employees and a plus one. - An impactful product with a great company mission. - You might get to hear from Prince Harry or Adam Grant because they're part of the company

      Cons

      - Bad sales leadership. They are constantly changing strategies and targets. - Very little enablement and support. - 50%+ of AEs are not hitting quota and are on PIPs - There is no career path or growth for SDRs. Many of whom have been in seat for 18 months with no career progression and no plans in place to change that - Information is very siloed and an "Elite" few make the decisions without any input from front and middle managers - Little/no inbound leads - Recent performance reviews told us that exceeding expectations is actually hitting 125%+ of goal. (I hit 116% for the last quarter and am only "Meets Expectations") - AEs are expected to produce 40% of their own pipeline, leading to misalignment between SDRs and AEs

      avatar
      BetterUp Response
      3y
      Thank you for taking the time to share your experience here and your suggestions for ways we can do better. We take the development of our team incredibly seriously and are committed to providing opportunities for growth. We acknowledge that we have a high-performance culture as we strive to impact as many people with BetterUp as we can. We’ve made investments to support new additions to our team in successfully ramping up – that said, we’re also constantly looking for ways to provide our employees with more tools and resources they need to support our team. Thank you again for your feedback. - The BetterUp People Team
      3.0
      Aug 17, 2022

      Not what it could or should be.

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission is something that sounds so fulfilling. The people are helpful, brilliant and collaborative. The product is as solid as it could be for an ever evolving startup.

      Cons

      Onboarding does little to nothing in terms of preparing you for this role. It emphasizes the science of the solution, which is a tiny portion of winning a sale. The metrics and quota are daunting, and the metrics shift depending upon quarter and make or miss. Often without a word from leadership. Very complex sale and due to pending IPO, pressure to close deals before it makes sense is beginning to loom large. Pretty sure there is tracking software and leadership 'spying' on activities and computer time logged. Unfortunately, the loudly stated values are meaningless in the face of cold, hard capitalism. Not walking the walk by any means. Too bad.

      avatar
      BetterUp Response
      3y
      We appreciate you taking the time to provide your candid feedback. Please know that we take feedback seriously and are always looking for ways to improve on our processes. We recently launched our onboarding process and we’re excited about our unique Call to Adventure program. It is our sincere hope that it prepares every new team member for their broader BetterUp experience. We’re proud to share that we have received excellent feedback since it launched earlier this year. As our company continues to scale, we recognize the growing pains, and we are actively making it a priority to address them. We have always welcomed feedback through our company-wide Culture Canvass or anonymously through AllVoices to help us identify gaps and ways we can improve on our culture. To your concerns around privacy, we can assure you that our company adheres to strict confidentiality and protects the privacy of both our customers and employees alike. We’d welcome the opportunity to discuss your concerns and better understand your perspective, so we can make improvements. Please, if you're comfortable, connect with your HRBP directly. Or if you’d prefer, please use our anonymous employee feedback platform. We strive to live by our values and high impact behaviors, but we can only make improvements with the candor and partnership of our people. -BetterUp HR Team
      2.0
      Jun 17, 2021

      Don't practice what they preach

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission was solid, and the behavioral science team was amazing. The company attracted some great people because of its mission.

      Cons

      the entire sales organization was a hot disaster. zero leadership and the few sales managers they had were a joke. no experience middle-aged, sis-gender white men who harassed both men and women which I experience first hand almost daily. they required even their most senior AE's to make a certain number of phone calls and emails each day and record their video calls so they could be told everything they do wrong. It was a toxic, uninspired, and painful experience overall. HR was non-existent. They laid off over 60 people in April of 2020 "due to covid" but countless people were pregnant women and many others were amazing longstanding good employees. The CEO was an egomaniac and could make anyone's skin crawl.

      avatar
      BetterUp Response
      4y
      Thank you for taking time to share your thoughts. We take feedback on our teammates’ experiences very seriously, and the experience you outlined here is certainly not the culture we’re aiming to cultivate. Your feedback regarding the Sales Team is certainly concerning to us, especially in light of our commitment to diversity, equity, inclusion and belonging – which is something we’ve prioritized and are operationalizing at all levels and teams across the company. We’ll certainly do our due diligence to look out for these call-outs you mentioned in your review. If you’re willing to share more details with us, our HR team would welcome the opportunity to learn more about where we can improve. You can submit your feedback to hr@betterup.co. Thank you again for being so candid in your feedback, and we hope to hear from you soon. - BetterUp People Team
      Viewing 52 - 54 of 484 Reviews
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      Glassdoor has 731 BetterUp reviews submitted anonymously by BetterUp employees. Read employee reviews and ratings on Glassdoor to decide if BetterUp is right for you.