BetterUp reviews

3.0

44% would recommend to a friend

(484 total reviews)
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Alexi Robichaux

48% approve of CEO

43% positive business outlook

BetterUp has an employee rating of 3.0 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BetterUp employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
1.0
Sep 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Colleagues are awesome people and some of the best I've worked with

Cons

At BetterUp, there's an A-team and a B-team. If you're part of the A-team, expect a promotion every year. B-team? You're not working hard enough. A quick look at the diversity of the leadership team will tell you al you need to know. The amount of leaders at the company continues to grow. VPs lead teams of 5-6 , a director, maybe 1-3. You would think this would create alignment amongst teams, yet its the most unorganized organization I've been with. I believe the primary culprit is that leaders are promoted for their agreeableness with the executive team. Virtually every decision is made top-down with no pushback from any leader. This results in slow execution, dropped balls and overall inefficiencies. Compound this problem with the fact that company level goals change quarterly and no strategy or alignment is provided by leadership to ensure execution -- that's on the IC to figure out.

1.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers, great mission and business opportunities. We have the option to take a lot of time off but not the ability to actually use it. Base salary is competitive but equity is lacking. I don't think I've ever had a better team to work with. If we were properly staffed and given the ability to do the job we were hired for this would be one of the best day-to-day jobs. That being said, out side of my department is a different story.

Cons

ALEXI & EDDIE. BetterUp has the potential to be an amazing company with great products but the founders can't make the right decision to step down. They make decision without understanding by who and how the work is actually done. We had layoffs and now the people left behind are having to become subject matter experts over nights while no executives were laid off. The layoff is being used as a masked threat to get people to do two jobs for the price of one. A lavish trips is still planned for the 150 person leadership team where there will be lots of book readings and discussions - but no action. Seems tackless after terminating 100 people just 2 weeks before this planned trip. Management meetings are mostly mindset readings or role playing exercises. We are only spoken at but no discussion including us when it comes to the actual business. All hands are painful for most people to get through and is just Alexi throwing a fit and his fanboy firing him up. Women and minorities in the company are wordless, powerless figureheads for the website. CEO vowed BU would never have a D&I Officer. Strange coming from a straight white male that loves to use diversity and inclusion when speaking to media. After terminating an employee Alexi felt the need to publicly make fun of this person's work to the entire company. Very immature all around. I can't imagine if he ever has to answer to shareholders.

2.0
Apr 1, 2022

Many pros, but abusive CTO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most colleagues are great CEO is inspiring Overall strategy makes sense People work hard for things to go well

Cons

Ryan Sonnek, CTO and current head of R&D, is psychologically abusive. He’s not straight-forward with what he wants and then blows up at people when they can’t understand his cryptic communication. He never apologizes, and appears cheerful. It’s like gas-lighting. It’s affecting a lot of people’s mental health across several teams and creating bottlenecks.

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BetterUp Response
4y
We're sorry to hear this is the experience you are having on our R&D team. Please know that we take this type of feedback seriously, and our leaders do as well. We always want to create an environment where everyone on the team has the psychological safety and support to thrive personally and professionally at BetterUp. Ideally we'd love to better understand the details of your experience so we can work together to resolve your concerns. If you’re comfortable with it, we can help you prepare for a direct conversation about your concerns with your manager or directly with Ryan. If you are willing to come speak with our People team, our (virtual) door is wide open and we're here to listen and work with you to improve your experience. Given you seem to have other positive experiences at BU, we hope you are willing to take us up on the offer to work together towards a resolution. It’s very important to us that we make BetterUp stronger, and that we do this in partnership with our employees. Either way, we appreciate your feedback in the spirit of making our organization better. - BetterUp HR
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