Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 80 reviews)); "Great benefits" ((in 34 reviews)); "Good work life balance if you push for it" ((in 21 reviews)); "Great company to work for with competitive pay" ((in 20 reviews)); "Great coworkers and teammates." ((in 13 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 18 reviews)); "unexpected layoffs right before Christmas holidays after giving assurance that the company is doing ok." ((in 17 reviews)); "No 401k match and average alternative benefits." ((in 12 reviews)); "From team manager to senior leadership" ((in 11 reviews)); "Previous ceo was better for company culture" ((in 6 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

Item: BigCommerce
Rating: 5
Author: Current employee - Support Ninja

3.7

67% would recommend to a friend

(95 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

95 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Aug 1, 2013

Good Company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good culture for employees. Progressive modern environment with lots of perks. Good benefits and compensation for entry level marketing positions. Good place to start your career.

Cons

Some pressure to sell or upgrade accounts. Does not address customer issues consistently. Needs to upgrade product templates to be more competitive with competition. Constant turnover needs to find ways to retain current employees as their are many other similar positions in area.

5.0

Jun 9, 2012

Awesome place to work! What?

Support ninja

Recommend

CEO approval

Business Outlook

Pros

Yes, this is an awesome place to work! Everyone is very friendly and inviting. Stress is kept at a minimum by not overworking us. Every week we get constructive meetings that keeps us aware of current issues and updates. The benefits are great and the pay is great.

Cons

There is not much that I can say here. The hiring process was a little hectic, but this is necessary to get quality employees.

Viewing 94 - 95 of 95 Reviews

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