Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 76 reviews)); "The majority of the team is great." ((in 31 reviews)); "Great Benefits" ((in 28 reviews)); "Great company to work for with competitive pay" ((in 26 reviews)); "Good work life balance if you push for it" ((in 22 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 17 reviews)); "unexpected layoffs right before Christmas holidays after giving assurance that the company is doing ok." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 10 reviews)); "Previous ceo was better for company culture" ((in 6 reviews)); "Narcissism, gaslighting, politics, and favoritism that’s longstandingly seeped into the culture, unfortunately preserved by complacent leaders." ((in 6 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(95 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

95 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Apr 8, 2025

Great Place to work

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Highly talented/intelligent colleagues and fun work place.

Cons

Lower base salary in some roles.

BigCommerce Response

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please feel free to reach out to us at ta@bigcommerce.com if you have any further feedback.

5.0

Mar 20, 2025

Good company but a lot of changes

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Great company to work for with competitive pay

Cons

A lot of changes forced out their CFO and company culture seemed to go down hill.

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.

2.0

Mar 13, 2025

Demoralizing environment

Senior product marketing manager

Recommend

CEO approval

Business Outlook

Pros

Amazing Product Moving into a great new HQ location

Cons

C-suite leadership overall is lacking since the old CEO, CMO and COO left. New leadership is more concerned about padding their own pockets with high salary and bonuses while giving most employees less that a 2% wage increase in 2025. Layoff in November removed 90% of marketing's top performers and then leadership did another round of cutting in March. It is becoming a nepotism playground with new hires all being friends. Little to no internal growth (only get promoted now if you threaten to leave) and promotions not going to top performers. AI operations management is a said to be important but virtually no existent even though there is someone in seat to run it. Relationships between the Operations team and the Marketing team is toxic which makes it very hard to be successful.

BigCommerce Response

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please feel free to reach out to your HRBP.

Viewing 1 - 3 of 95 Reviews

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