Billtrust reviews

A bit of micro managing. And not a large enough software department to grow in that field

The entire C-suite has turned over in the last year (in some cases twice), and nearly the entire sales org churned. There is no stability among leadership, no cohesive strategy, and a declining product-market fit due to years of stagnation. The new CEO seems to just like to listen to himself talk. He hasn't bothered to get to know employees or customers. He has already managed to fire the CMO just a few weeks into his tenure - right before SKO, and in the middle of (yet another) ICP rollout. I'm sure there is more to come. The ICP rollout was a disaster. It appears that no QA was done, and the result was a lot of very confused, brand-new sellers. The data quality in Salesforce is tragic (I know it's not great anywhere, but this is truly special). The icing on the cake is that enablement is basically non-existent. There is a huge tech stack, but no one knows how to use it. The targets are a joke, given the consistently below-industry-standard win rate. There isn't much hope for improvement because the product and time-to-value are significantly behind competitors. I'm certain the PE firm is deeply regretting their investment. Beyond that, you can expect constant shifts in focus, terrible benefits, quarterly layoffs, and a meeting-heavy culture that necessitates evening/weekend work.