Billtrust reviews

3.5

61% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

70% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
1.0
Mar 26, 2026

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Open PTO, Decent Insurance, 401k There are a few talented people left to work with. Most of them have been fired

Cons

The entire C-suite turned over in the last year, along with most of the sales team. Watched entire product teams get fired, including employees who had spent 20+ years building the product from the ground up—gone overnight. Since the private equity takeover, the company has gutted much of its core talent. Experienced employees were pushed out or laid off, and what remains is a constant cycle of uncertainty. Layoffs happen every few months, and most people are actively looking for a way out. They replaced experienced people with cheap offshore labor that had no clue what they were doing. Not surprisingly, things started falling apart. In many cases, those same hires ironically they kept around for way to long and eventually let go because they couldn’t do the job. That’s the direction the company chose, and it shows. What used to be a strong, well-run company has quickly becoming a shell of what it was. The result is a noticeable decline in quality, direction, and stability. This is where things stood when I left. I would not recommend it to anyone who values job security, growth, or working alongside capable, experienced people. The company is heading in the wrong direction, and it’s hard to see how it recovers from decisions like these. Honestly, it’s hard to understand how they managed to derail something that was once on such a solid path.

5.0
Mar 13, 2026

Rocketship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lot's of smart and talented people. The new CEO has vision that was lacking previously. Very strong business outlook.

Cons

Not a lot really. New ELT will stabilize the company and the go forward. Glad I am here.

Viewing 25 - 27 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.