Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
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Grant Halloran

68% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
5.0
Sep 18, 2017

Unique culture, endless opportunities...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Billtrust offers the kinds of perks that make work more fun than most places I've worked. Between company outings and lunches and open pto, as well as a one month long paid sabbatical, it just feels like they a more modern culture that is more focused on giving back to the employees. It is also good to work for a company that has a product that provides a solution to an increasing problem in the industry. There is a long term need for the kind of software we provide. There will be a time when every company is looking into our software for their business. Our CEO has a saying when someone asks if a particular business is one of our clients; the answer is either "Yes" or "Not Yet." That's what gets me excited about the future of the company. I truly believe we are just at the beginning of our growth mode. You can have a successful career here, not just a job before you jump somewhere else. I've watched employees move up the ladder in the dept where they started, and also saw employees move into completely different departments they are passionate about. Knowing that the company will look completely different in a few years gets you excited to come to work every day.

Cons

It's challenging. Products change, people change, and everything happens quickly. It can be hard to keep up with all of it. Every so often you can find yourself scratching your head wondering why something works the way it does. Acquisitions are exciting, but also challenging as you have a whole new business and possibly product suite to learn. If you want an easy job to come in, do your thing, and check out when you leave, this isn't that place. The culture is unique, and you have to constantly look to improve and build upon what you are doing today.

4.0
Aug 31, 2017

Happy Employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers many opportunities to give back to the community.

Cons

At time teams have conflicting KPIs.

5.0
Aug 25, 2017

Exciting place to work. Opportunity abound to make a difference.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Huge company growth, decent pay, lots of work to do. We still have the charm of a small company with periodic hosted lunches, ice cream trucks in the summer, game room, etc. The company pays attention to the needs of the employees and regularly reviews its benefits policies. For the third year in a row our medical costs stayed the same yet the benefit even got better! Our newest benefit: a paid one month sabbatical after 7 years and every 5 years thereafter. The CEO has great vision and is constantly thinking about what's next. He is the consummate entrepreneur. We have a new focus on resolving our technical debt with the realization that what got us here will not get us there. Our teams are now focusing on cloud technologies such as AWS so that we can move faster and capitalize on CI and CD. Our new mantra, "infrastructure as code", typifies the way we are approaching all of our new development. It is an exciting time to be here!

Cons

As with any company, not everything is perfect. We have had difficulties articulating a vision for the product and in publishing a product roadmap. However, we have made changes and are now turning this around. We sometimes move too quickly and change priorities mid-stream. However, management has acknowledged this and is turning that around as well. Technical debt is a problem. In the early days you worry about doing what it takes to make the sale and you don't worry too much about how you do it. Eventually, the chickens come home to roost and you have to pay the price. To its credit, the company knows this and is working actively and diligently to balance product needs with the technical needs.

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Billtrust Response
8y
Thank you for the great feedback. We agree we are not perfect, which is why we do like getting regular feedback from employees. As the new SVP of Product Strategy, I am looking forward to focusing on and implementing our product roadmap. We also understand the issues we face with technical debt as a company which is why we are also as a company heavily focused on recruiting top tech talent to help us continue to move forward in that area. ~Derek Bluestone, SVP Product Strategy
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Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.