Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

68% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
2.0
Oct 18, 2023

OK, Depending on where you work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO, soft-capped at 2 weeks/quarter - Great work-life balance on most teams - Teammates are usually very committed and bright individuals

Cons

- Company doesn't know what it wants to be other than, in the CEO's words, "spoken about in the same breath as Workday or Salesforce", and doesn't yet have any strategy capable of getting there. - Product strategy is nonexistent. CPO recently left the organization after presiding over a shockingly lackluster product strategy. Some products have languished for years without any meaningful engagement as to what customers really want in a modern software application. - Crushing amounts of tech debt, accumulated over years of inaction, is now catching up to many teams/products. - Brain-drain of top talent has accelerated drastically since the private equity acquisition/new CEO took over in December 2022 and then staged a poorly-managed layoff in early 2023. Zero has been done to retain top talent though this is a stated organizational goal. - Talent Acquisition, Management, Development are easily 10 years behind every other tech company. No diverse talent acquisition strategy other than to put a diversity statement on job applications and hope folks make it through the recruitment gauntlet. This has led to an abundance of white men hired for key leadership positions like it's 1995.

4.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The fellow employees are great and work together well. There is plenty of opportunity for driven individuals to grow their careers in a short time. Knowledge is power here and once you have the system knowledge there is no ceiling.

Cons

Managing the externalities of a slowing macro environment while also pushing towards profitability can be challenging.

5.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

People are amazing to work with. Everyone helps each other so we succeed both individually & as a company. Work is fast paced and cutting edge! After Covid, Billtrust was able to adapt to become a "work from anywhere" company. Leadership is very, very transparent and upfront regarding company business. Leadership cares very much about employees well-being in addition to being business driven. The freedom to be creative & inventive within Billtrust is always taken into consideration to keep the company 2 steps ahead of the competition. As an employee, I really do feel like I contribute to Billtrust's overall success. Billtrust strongly & heavily encourages diversity, inclusion and equality for everybody! BT offers multiple programs which employees can be more involved in their desired interests & within our communities. Hands down, Billtrust is 1 of 2 of the best places I have ever worked at. I'm very fortunate & privileged to be working at Billtrust.

Cons

No cons to mention but as the company continues to grow, can Billtrust maintain the close culture which it has worked so hard for? With everything what Billtrust has done & accomplished, I don't want the company start to have that old style "corporate culture" environment kick in.

Viewing 163 - 165 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.