As a sales rep, prior to being sent out to work in your designated territory, all reps are trained as though we're contracted with all insurances. Once entering the field, you'll soon find out that you are not contracted and it's a very tough sell. You're told to inform potential clients (physicians) that patients wil never pay out of pocket and if the patient receives a bill, have them contact you directly.
This puts you in the awkward position to constantly deal with not only your clients, but also multiple patients on a daily basis who are tupically irate about a large bill and whom also complain to you client physician. I was instructed to email copy of bill to sales support, stating "please resolve," which really meant, please write off debt. I was also instructed to never to use the language, "please write off debt." This is illegal, BioReference is being investigated for insurance fraud amongst other issues that I cannot speak to from personal experience.
