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Birch Communications

Acquired by Fusion Connect

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Birch Communications reviews

2.3

22% would recommend to a friend

(177 total reviews)

Tony Tomae

10% approve of CEO

19% positive business outlook

Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

177 reviews
1.0
Jun 29, 2017

Bad Management

Recommend
CEO approval
Business Outlook

Pros

Got paid weekly Great hours 7am-3pm Pay isn't bad $12.50hr

Cons

Wow, where to start. I never do reviews unless it's over the top outstanding but this is totally opposite. The overall work isn't bad, just keep smiling and dialing. What frustrated me and got me to this point was the fact that I gotten suspended for being "rude" to a customer. I asked what was it that I said and they said they don't know. I insisted on hearing the recording because I was confident that i wasn't being rude. They said they could only revoke my suspension if I feel like it should be questioned. At that second I questioned it and they said "well, we can't do anything". It could be revoked if I felt it should be questioned, and so I questioned it and not even trying they refused it? Doesn't make any sense at all. 10 days being suspended and once I came back I notified my supervisor that I will be leaving early that day (Wednesday) and Friday at 12pm. I left work at 12:30 that day. The next day they called me to office and said I will be terminated because I didn't "inform" someone that I was leaving. I informed them that my supervisor knew I was leaving and she even admitted that I notified her. The manager then said "well since I wasn't notified when you left, that led me and my supervisor to believe you didn't want to work here anymore". What!!?? There was no point of arguing especially since they kept changing their reasons why I'm being terminated after my rebuttals.

2.0
Jun 11, 2017

Downward spiral.

Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros It was a good company but a new CEO came in a destroyed the company.

Cons

Employees are treated bad and are made to feel like a number. Constant worry about being laid off. Work loads are ridiculous and management does not care about employees. No chance of promoting. No security at all and the insurance is aweful

1.0
May 2, 2017

Get Out While You Can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-My co-workers. If I ever needed help, I knew I wouldn't drown. -Before layoffs, my schedule was perfect. Had an equal work/life balance -Opportunity to learn, if you made it known you wanted to learn

Cons

-When escalating issues to the proper departments, they would give serious pushback -Outages were often, and seeking help for mitigation seemed impossible -No room for promotion -Felt like our team was the last to know or find out any important information

Viewing 34 - 36 of 177 Reviews

Glassdoor has 181 Birch Communications reviews submitted anonymously by Birch Communications employees. Read employee reviews and ratings on Glassdoor to decide if Birch Communications is right for you.