employer cover photo
employer logo
employer logo

Birch Communications

Acquired by Fusion Connect

Is this your company?

Birch Communications reviews

2.3

22% would recommend to a friend

(177 total reviews)

Tony Tomae

10% approve of CEO

19% positive business outlook

Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

177 reviews
3.0
Feb 22, 2017

Hopefully things have changed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Managers and other employees are very helpful. Benefits are good. Spirit committee works hard to maintain high morale.

Cons

At the time I was employed, I was extremely uncomfortable with the sales process. We were encouraged to use scare tactics, be outright dishonest, or sometimes harass to push clients into upgrading services. Some employees would dodge calls so if you got stuck with one of their clients, you had to deal with months' worth of issues that needed a resolution. My professional emails were tossed in favor of large fonts, bright colors, exclamations, and other features that made it feel like I was sending out tacky flyers. Learning sales here will certainly put you in a place where you think fast on your feet to hit your quota, but I've found it's at the expense of your ethics, especially if you are used to building a relationship and having long-term repeat clients. That said, it's been a while since I was employed. I'm hoping that things have changed for the next wave of salespeople.

2.0
Feb 21, 2017

Birch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is just an ALRIGHT place to work.

Cons

No raises, when promised. Insurance is not that good.

Viewing 46 - 48 of 177 Reviews

Glassdoor has 181 Birch Communications reviews submitted anonymously by Birch Communications employees. Read employee reviews and ratings on Glassdoor to decide if Birch Communications is right for you.