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      Birch Communications

      Acquired by Fusion Connect

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      Birch Communications reviews

      2.3

      22% would recommend to a friend

      (177 total reviews)

      Tony Tomae

      10% approve of CEO

      19% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      2.8

      Work/Life balance

      2.5

      Compensation and benefits

      2.3

      Culture & values

      2.2

      Career opportunities

      2.1

      Senior management

      Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      177 reviews
      1.0
      Dec 17, 2014

      The only benefit is the group I work with

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Freedom to plan your day and run your own business Great group of coworkers

      Cons

      Very disorganized support team All previous perks taken away post-acquisition Great group of products-can't seem to get anything installed Once a contract is out of your hands the customer experience goes downhill No concern over employees or customers. Everything is bottom-line driven. Weekly system outages from email to databases and critical applications. Not enough support coverage to run effective appointments. VERY high turnover-It is unreal. Communication from the CEO is very sparse. The way they implemented mass layoffs was very unprofessional.

      1.0
      Dec 10, 2014

      If this company was a fish, then I'd throw it back

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salesforce Outlook (exception: integration was a total nightmare) Lunch There are not enough "pros" to meet the 20 word minimum

      Cons

      Bureaucratic sales environment Inefficient sales and installation process Unobtainable quota Poor leadership Poor systems flow Budget conscious in all the wrong areas Poor training Poor reputation

      Viewing 154 - 156 of 177 Reviews
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      ReviewsBirch Communications reviews

      Glassdoor has 181 Birch Communications reviews submitted anonymously by Birch Communications employees. Read employee reviews and ratings on Glassdoor to decide if Birch Communications is right for you.