Birdeye reviews

3.9

72% would recommend to a friend

(1,225 total reviews)
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Naveen Gupta

79% approve of CEO

75% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Feb 3, 2018

SINKING SHIP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The software is innovative Software and most of the people are good.

Cons

I’d think twice before taking a huge risk at joining BirdEye. There is a huge disconnect amongst senior leadership and each individual’s vision for the company. Leadership seems to lack the experience and the knowledge of how to run and grow a successful business. The training that’s provided is minimal and not very thought out. There aren’t many resources available to help reps succeed.

1.0
Jan 18, 2018

PLEASE BE CAREFUL...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people work here. Great hard working people. Who dedicate themselves to the company.

Cons

There has been a huge amount of positive reviews that just seem dishonest. Executive team does not care at all about employees. They are slowly pushing everyone out the door. Team members who started with them from the start have been treated horribly. Executive team makes promises that they never keep. They preach employee happiness, but never follow through with anything that actually helps the culture. No training is provided at all from the start. No resources to help an employee succeed. Zero career path. They truly set you up for failure. I’ve never worked for a company who cares so little about their people. There has been so many people leaving, pushed out, and abandoned by this company. I really hope anyone who is considering working here think twice. You will be blinded at first, but will understand what I mean. The product was great, but you will quickly learn that they will take away features without any training to help you combat it. They will also take away key components and keep quota the same. I understand that changes will happen. But at least train us on how to handle them. And at least give us time to learn how to handle them. Instead they keep quota the same(or even raise them) while removing key features that helped us sell the product in the first place. It’s like selling a meal at McDonald’s. Then taking away the fries and drink, and expecting us to sell it at the same price. They brag about how well the company is doing, but don't care about how the employees are doing. I feel bad for all of my colleagues, because they are truly great people. Who are not being valued for their commitment. I beg anyone who is considering this company to read all the negative reviews written. Find a company who actually cares about people. Find a company who actually has compassion for the well being of people. I don't want anyone else to be treated this way. I have to say that this was the worse experience I have ever had at a company. BirdEye is used to help our customers use reviews to improve their business. Instead of taking our negative reviews and trying to make a change. The CEO rather focus his energy on finding who wrote the review to get them to remove it. I just hope this review has helped.

5.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Everyday I wake up and want to be here. I get to do what I love with a company that supports my passion and a manager who fights for me. I am so lucky and very blessed. -Our CEO and Co-Founder (They truly care about their employees and their passion for this company shines through. ) -Senior Management -Culture -Growth -Product -Positivity & Drive -Performance Incentives -Performance Metrics -Peers

Cons

-Recent turnover (2018 plan to improve) -Team building events & overall cohesive LOBs (2018 plan to improve) - Continued training and development (2018 plan to improve)

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Glassdoor has 1,244 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.