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Biscuits & Bath

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Biscuits & Bath reviews

2.6

24% would recommend to a friend

(91 total reviews)

Scott G. Smith

29% approve of CEO

23% positive business outlook

Biscuits & Bath has an employee rating of 2.6 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Biscuits & Bath employee rating is 26% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

91 reviews
4.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the dogs and clients at my location. My clients have been coming to B&B for years and in some cases, are using our services for the second or third dog. I also like that we provide individualized care and don't try a one size fits all approach. The dogs in our care all have different needs, so I was happy to see the level of detail that is captured by the company. Also, in the short time I have been with the company, I have learned so much about dog behavior. I have a dog, but I have learned professionally about dog behavior. Prior to interviewing with B&B, I read the reviews on here and was a little worried about what I read. Before I interviewed, I visited 3 different locations pretending to be a client interested in different services. The locations were clean and the staff was pleasant. I did not find what was described on here. I am glad I did research and saw things for myself.

Cons

Can be very emotional (you are dealing with someone's loved one/family member) and stressful. It is stressful because there are a lot of details and you want to get them right. There are a lot of moving parts as you are managing a lot of services (daycare, grooming, transportation, dog walking, etc.) at one time and want to make sure you stay on top of things and deliver for your clients and the dogs in your care. I do like this challenge though. Also, the turnover for the Handler role is high, but given the pool I probably should expect it. People in this role are usually in school, have very little work experience or this is their first job. It seems sometimes the people who take on this role don't realize the amount of work involved and think all it is watching and playing with dogs. There is work involved as well as procedures in place that we all must follow in caring for the dogs.

1.0
Jan 26, 2015

dont work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

sometimes people are nice...most of the time they are not

Cons

the conditions that the dogs are left in made me sick to my stomach

1.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

The dogs and the nice dog owners, but that's pretty much it. If you can stomach the terribleness of this place, it is also a good way to get experience towards being hired at a another, hopefully much better dog daycare.

Cons

Almost everything, sadly. The dogs are all crammed into two tiny rooms. Too many dogs per handler, you end up extremely exhausted by the end of the day. You have to keep the place clean while picking up after 21-40 dogs per room and you're the only handler per room. That means, you're in charge of picking up and mopping up all their poop while keeping them from attacking/humping each other (because none of the dogs seem to be psychologically evaluated in group settings and are just a mish-mash of personality types that always manage to spur conflicts). They don't have relief walks for the dogs, so prepared to be afraid to touch anything (even the dogs) in the room. Also, be prepared to never want to touch your face again. The dogs poop everywhere, there's no astroturf. And, it's the poop, (watery, diarrhea, hard, smelly or smushy poop) of 21-40 dogs! You clean it up by picking it up then mopping the area, which, in my opinion, is gross. Their relief walks are *so* short, I think we have enough time to afford to do them for all the dogs. Speaking of which, the work place atmosphere is ABYSMAL. Every day in those cramped, dirty rooms where they try to cram in as many dogs as possible... You can tell the dogs hate it: they're all very stressed and are either pacing, curled up in a corner or crying/barking at the door, waiting for their opportunity to jump/run out of the rooms. (Some of the smarter ones immediately learn how to open the doors and attempt to run out themselves....). There are no toys and no walks, so nothing to facilitate calm, work-out intensive play or stimulation, especially for the dogs that don't necessarily enjoy the company of other dogs. All of that rubs off on you. You'll likely hate it. Lord knows I do. I just want to go home at the end of the day. You get so tired breaking up fights and cleaning up poop (and fighting off poop eaters) that you don't even get time to hang out with the nice, well socialized or loner dogs that seem like they obviously need attention. Just sad. The dogs are not dogs to them, they are $$$dollar signs$$$, you will learn/see this immediately; I'm only sad the customers don't. Also, coworkers suck. They are very a/ntisocial for dog lovers, almost all of them seem there just to get in and get out, some know absolutely nothing about dogs. (Sad...).

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Biscuits & Bath Response
11y
Dog Handler who has been with the company for 3 years....interesting. My name is Allison Braithwaite and I work in Human Resources at Biscuits & Bath. As I mentioned in an earlier post, I encourage anyone looking at the reviews on this website to contact me on 212-401-3024 or abraithwaite@biscuitsandbath.com. Please note that Glassdoor does not act as a finder of facts and does not remove content when it has been flagged by the employer as not being true. Glassdoor's general position is that a review is valid from the standpoint that it is one person's personal experience and understanding of their job and company.
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