If you have a heart, stay away from this place
Pros
The people are phenomenal, the catered lunches is a great perk and saves a lot of employees money, there are great clubs and ways to connect with colleagues. The mission, in theory is powerful and could have changed the world.
Cons
As I mentioned, the mission is great - in theory. We as a company supposedly stand behind the idea that we want to make pharmaceuticals more affordable in an unforgiving healthcare system that likes to beat those who are ill for all they have. Through my experiences and countless others experiences at Blink, you learn quickly that we prioritize patients - aka MEN, who are eager to purchase medications for aesthetic enhancement (such as propecia) or the enhancement of their pleasure (viagra). We hardly think twice about the costs we have, "negotiated," for patients suffering from life threatening illnesses and rely on us for costly medications such as various blood thinners, insulin, and countless more. Our promise to ship medication to patients in a timely manner, OFTEN falls through and packages are lost, arrive in broken shattered bottles, or arrive with incorrect quantities. Most employees would not trust Blink to handle their medications, yet we market how, "wonderful," our service is. When changes are being made on an executive level, employees in other departments are rarely informed until last minute. There is hardly any cross communication between departments. The customer service team in particular is the backbone of the company - anyone who says different is looking with rose colored glasses. Customer service works directly with the patients who we rely on for the business to work, and continue to work. No one listens or values customer service. They are brushed aside, the only department with who are non-exempt, only department with different vacation policies, the lowest paid workers in the company, and they are the only ones who know what's actually working verses what is not. And please don't confuse the customer service managers with actual customer service - they are literally all horrible. Totally disconnected from the team and what the job actually entails. You took calls and supported customers years ago before the business grew, you haven't taken or cared to take the opportunity to experience what the cx side of the business is like NOW. You just delegate, dictate, and sit back and relax. Sort of pathetic.