Blue Shield Of California reviews

Decades of underinvestment in IT has left BSC unable to compete. Culture is to talk about working, but not actually accomplish anything Despite the huge challenges, BSC moved from inertia to outright blocking of much-needed innovation. Nobody takes responsibility. Without clear owners and accountability, everyone wrings their hands and wishes BSC was better, but nothing changes. The legal and procurement departments are the WORST. They set up ludicrous, unattainable hurdles, preventing BSC from getting competitive bids from vendors. BSC has terrible customer service. BSC wants to compete by having excellent customer service. Problem is that they don't have a plan to improve customer service. They do have lots of "strategy sessions" where they talk about how awesome it will be when BSC has great customer service.

In the ten months I've been with Blue Shield, eight people in my department have been terminated. Most of these people had been with the company for only a few months. I think the problem is that hiring managers have no idea what they want. Unsuspecting candidates accept offers, but then find that their managers are incompetent and have no desire to mentor or to train. The company makes it easier and more attractive for managers to fire than to actually "manage" or "train." Laziness is rampant among managers and directors. As long as they are "in" with the right people, they need to only pretend to work by appearing "busy." Be very careful when considering an offer from Blue Shield.