Would I recommend working for this company? Unfortunately, no.
My experience has shown that this company prioritizes what employees can do for them, rather than valuing and supporting its staff.
Scheduling & Pay Practices:
Scheduling practices are highly problematic. If clients cancel, unless it is your first session of the day employees are not compensated for the lost time. This has happened to me in multiple ways: a parent canceling in person at the door, clients not showing up for a scheduled four-hour session, or cancellations occurring while I was already en route to the center. In all of these cases, the time was unpaid. When employees raised concerns, center operations staff would often say, “If you want to get paid, find something to do,” creating an environment where hours are not guaranteed, leading to low morale and unreliable income.
Attendance & Medical Emergencies:
The company’s “pto
policy” is inconsistent and, in my experience, unsupportive. I once visited the emergency room for heart-attack–related symptoms and provided a doctor’s note covering that day and the following week. Despite this, I was told it would still be counted as a call-out and that I needed to use sick time—which I did not have at the time. There was no understanding or empathy shown. Similar situations have occurred with coworkers who were also in the emergency room, indicating a broader pattern of disregarding serious health matters.
Workplace Culture & HR Response:
The workplace environment often involves unnecessary drama and, in some cases, severe bullying. When one employee reported ongoing harassment to HR, they were told they were the cause of “uncomfortable situations” simply for removing themselves from hostile encounters. Despite multiple complaints and numerous witnesses to the bullying, HR concluded their “investigation” by labeling the matter as hearsay without interviewing others who had direct knowledge. This lack of action contributed to the employee’s depression to the point where they expressed suicidal thoughts.
Client Safety & Care Concerns:
Serious concerns also exist regarding client safety and proper care:
• Lost emergency bracelets for clients
• Broken windows left unrepaired for over a month
• Scissors left out in accessible areas
• Children left in soiled diapers for extended periods
• A child being dragged by the ankles instead of prompted appropriately
• A child left in soiled clothing for the entirety of a session
Additionally, there is limited BCBA/mid-level support for clients with severe behaviors. RBTs are often assigned to these cases without adequate guidance or direction.
Leadership:
The current Center Director appears ill-equipped to manage these issues effectively. In my experience, she has become emotional and defensive when confronted with concerns rather than taking initiative to address them constructively.
Pay:
Pay is not competitive at all with other companies once so ever.
Overall:
The combination of poor scheduling practices, lack of support during medical emergencies, ineffective HR responses to harassment, unsafe client care practices, and weak leadership has made it clear that this is not a healthy or supportive work environment.
