3.0
Nov 26, 2017
Recommend
CEO approval
Business Outlook
Pros
Benefits were pretty good, and pay was above the average for the type of work. There was room for growth and many opportunities to learn.
Cons
Customer to front line agent to upper management communication was non-existent. Upper management did not listen to improvement recommendations from the front-line agents who would give recommendations based on the most common complaints received from customers. This created a lack of trust between the upper echelons of management, and the front line agents. The end result was the closing of the Orem, UT call center and everything moving to Arizona due to a complete disconnect and too much interference from EIG, Bluehost's parent company.
