Bluemercury reviews

2.7

47% would recommend to a friend

(541 total reviews)
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Maly Bernstein

37% approve of CEO

34% positive business outlook

Bluemercury has an employee rating of 2.7 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bluemercury employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

541 reviews
1.0
Oct 25, 2014
Recommend
CEO approval
Business Outlook

Pros

beautiful store, great products great vendor support

Cons

NO regard for employees! Working a 10 hour shift and not providing staff a table or chair to eat..Opening a store working 14 hour with a 10 minute break.. something is wrong.. Being spoken down to and humiliated by DM and Store Director durning operating hours while clients shop in store Never doing anything right always wrong but yet no support from upper management.. Promised commission but advised can be taken away at any time.... Benefits so expensive no one could afford,,, not ONE paid holiday... but yet they expect ... poor communication....terrible pay no paid vacation... need I go on and m61 sucks

2.0
Jan 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I am lucky enough to work with great girls. I love the store, the gratis & it's a lovely environment to go to everyday. There is only One Esthetician & one room. I love the services & non competative vibe.

Cons

I got started at $13 an hour, or commission of 50%, whichever is higher. Once your already committed they tell you it's only for 3 months then you go down to... gasp. Minimum wage!??? And iy's only 40% under a Certain amount, I think $4,000. Sad. It was nice to have at least that much of a cushion because in the beginning I would pretty much break even, or commission would be just a little higher. It takes a good year to get faithful, clients who are steady & come back so They should not take the original pay down. The makeup artists get anywhere from $18 - 20. An hour, I sell as much skin care, but get no credit, I have brought people out after an eyebrow wax & shaped their eyebrows further with a pencil/ shadow, the client is so excited, that they want me to suggest more.. they buy everything. They don't have Estheticians ring up anything on the register, which is stupid, because it's a rare day that you have back to back services. Half the time I'm on the floor giving skin care advice, introducing myself, and selling. Bottom line- They need to pay way bett

2.0
Jul 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Great products, ability to sell across brands, extensive product knowledge training

Cons

Ridiculous "commission" structure that fails to reward individual success and is set up to prevent company from having to pay out commissions, poor corporate leadership/support, almost invariably incompetent, unqualified and antagonistic store managers; requirement to perform extensive operational duties including inventory stocking, taking out the trash, cleaning customer & employee bathrooms, sweeping, mopping, vacuuming store and window washing everyday, merchandising, paperwork; below industry pay, insulting yearly raises (for example 25 cents --- in four years my hourly wage increased less than two dollars; sharky and unethical sales practices by other associates and store managers like cherry-picking, ringing someone else's sales for themselves, failing to rotate walk-up sales -- and this behavior is tolerated and even encouraged by the unprofessional adversarial and gossip-ridden culture where only money matters. Air conditioning / heat always breaking down, prohibitively expensive insurance options. When long-term, successful employees start asking for fair pay and fair practices management replaces them with new staff eager to prove themselves and therefore willing to tolerate unfair policies, expectations and low pay. Most recently, excessive pressure to push in-house brand over other lines, which alienates other vendors and compromises customer trust.

Viewing 7 - 9 of 541 Reviews

Glassdoor has 559 Bluemercury reviews submitted anonymously by Bluemercury employees. Read employee reviews and ratings on Glassdoor to decide if Bluemercury is right for you.