They hire good people, there’s a reason they can’t keep them
Pros
My team is amazing- in SPITE of the company itself, not because of anything they’ve done. Insurance is fine, it used to be much better but the price was astronomically increased in the last year.
Cons
I think the disparity in where the positive reviews come from vs where the negative reviews come from tells you everything you need to know. I’m certain that if you’re in a corporate position at this company, your attitudes are going to be different. Because they have absolutely no idea what it is like for the rest of us. To put it in perspective, I would have to work 6 and a half hours in order to afford just the exam fee at Bond Vet if I didn’t get a discount for working there. None of the support staff can afford to live anywhere near the clinics, and good luck getting home at a decent hour, technically the clinic closes at 8, but we regularly close 45+ minutes late. “Your hours are 10-8” turns into “your hours are 9:30 (so you can properly set up for the day because the first appointment is actually scheduled for 10)- 8:45. I cannot afford to pay my rent and buy food on what Bond Vet pays me. Period, full stop. They literally sent out a company wide e-mail advertising a competition in which if the doctors picked up “critical shifts” on weekends, they would get submitted to win a free vacation anywhere in the world, and support staff could… Get overtime. The tone deaf nature of this does not seem to have occurred to them. Then again, they also announced a massive 6million dollar investment the same week they told us that nobody would be getting a raise that year. They will schedule you 8 out of 9 days but do it JUST so that you don’t actually get overtime. If the clinic has to close because a doctor called out or another emergency you have no hand in, you have to use your own PTO days or not be paid for a 1/4 of our hours that week. Your PTO ecrues so slowly that you have to work about a month and a half to get a single day off. Want to see your family for the holidays? Better not get sick! If you’re scheduled for a holiday but your clinic ends up being closed that day, you also just have to use your PTO or take the hit. They say you won’t have to answer phones in the clinic, then they tell you that CERTAIN clinics will have to answer SOME incoming calls, then you’re fielding a dozen calls in an hour while checking clients in and out, turning over rooms, calling for medical records, ordering lunch for the team, talking to clients coming in to ask a quick question and helping the team in the back hold a dog for a nail trim (theyre understaffed) The bonus system is rigged so unless you are working at an unsustainable breakneck pace with a skeleton crew, you’ll end up making 12 dollars for a hellish shift. Split between 5 people. Before taxes. Somehow I doubt that the executives at HQ are adhering to the same merit-and-productivity based bonus structure as the rest of us are. I truly do not trust a single thing this company tells me anymore. My voice is not heard, they cover up any complaints with toxic positivity and false “we’re here for you”’s, but never actually change anything in a way that benefits any of us. When HQ or upper management actually deigns to show up in clinic (a rare occurance) they can barely bring themselves to look anybody without letters after their name in the eye.
