Sink or swim seemed to be the modus operandi. I get it, it does take a while to learn a new industry but if you're diligent and efficient and want to grow in-role then make sure you use the tools to grow. However, the property that I worked at is a very busy and seemingly understaffed for the amount of traffic, level of expectations, and work load. The function plan for the property was lacking in relation to the amount of traffic that this property saw and we were not in the least prepared in my opinion to meet the demands of existing residents, future residents, contractors, and the overall ebbs and flows of the business. The hours were all over the place and not conducive to work life balance. Overall I left because the corporate culture and the reality of the day to day did not align and translate on site at the property. I think that the sales and marketing position is a good role but training needs to be more thorough and realistic so that associates who are completely new to the industry are more prepared in their roles. Also the pay structure was low. Coming from a customer service management role, I took a pay decrease as a Sales and Marketing Associate.
