Braze reviews

4.1

80% would recommend to a friend

(510 total reviews)
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Bill Magnuson

91% approve of CEO

67% positive business outlook

Braze has an employee rating of 4.1 out of 5 stars, based on 510 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Braze employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

510 reviews
2.0
May 15, 2018
Recommend
CEO approval
Business Outlook

Pros

- Very talented and dedicated group of people - Transparent executive team - Catered lunches - Flexible time off - Tuition Reimbursement

Cons

- Lack of professional growth - Top down structure in the department - No sense of strategy behind the work that is produced - Under-qualified management - my current manager does very little but assign projects in Asana. How will this help me grow professionally? - A pattern of hiring "friends" and putting them in management level roles. Some management level employees aren't very knowledgeable about what we do as a company, but are hired because they were referred by another management level employee.

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Braze Response
8y
Thank you so much for this very thoughtful feedback! I really appreciate your candor and insights. We definitely take the feedback offered in the quarterly employee surveys very seriously and are working hard to implement programs and initiatives to address challenges and concerns. Change can take time -- know that we are working hard to improve every employee's experience. Thank you again for this review. Allison Lee
1.0
May 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Not many. The lunches are nice, but really that's it. Unlimited vacation IF you can get away from the mounds of work poured on you due to the last minute nature of everything. Lots of drinking and partying, but the bad communication, lack of honesty and the unspoken "do what I say or we'll block you out" policy results in people working crazy hours to cover lack of management's organization. Ultimately people are disgruntled and paranoid.

Cons

Lots of $ for "veneer initiatives" but not for what is really required to make things work; lots of backstabbing; pour on boarding; non-sensical decision making, not supportive of employees who don't kiss up and don't listen when given feedback; if you click with management, you get away with anything; they lie about their numbers and growth and do NOT put their customers first. People are paranoid and self-absorbed. If you don't care about your career track try it, but if you do, they'll set you back.

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Braze Response
7y
Wow – a very negative review. Braze is always open to feedback, and as a company, we’re always trying to get better. We’d like to address your concerns and always encourage our employees to come to the People Team to confidentially discuss any issues. You indicated you are a former employee but we still encourage you to reach out the People Team if you are willing to discuss. You made some very serious and 100% false claims about company performance and investments. We want to ensure you understand who are investors are: Braze has received $175.1M in funding from some of the most prestigious VCs, including Benchmark, Meritech, Spark, and many more. All numbers that the company has published publicly are accurate. Our board of directors hold us to a high standard and would not stand for the spread of false information. Not to mention, this is illegal. We agree that communication can always be better, especially as we’re growing at the rate we are. We are working hard to improve our communications. If you have more constructive feedback on how to make communications better, we’d love to take it into consideration. You mentioned poor onboarding. We have a very comprehensive onboarding that gets new employees up to speed on the company, our product, and our culture. We’ve added some new members to the People Team that are making updates and improvements to our onboarding process and approach each month. If you have specific suggestions we’d love to hear them. You made a number of concerning remarks about our culture including backstabbing, not listening to feedback, lack of honesty, and disgruntled and paranoid employees. We feel strongly that this is not the culture we have here, nor is it the type of company we’re trying to build. We do have processes in place with the People Team for employees to report any issue so that we can investigate promptly and thoroughly and take appropriate action as a company. One of our company values is realness. It’s something that we engrain in every employee that joins Braze, and something we take seriously where you can give anyone at Braze (from the CEO down) direct feedback. This approach has helped us get to the place we’re at today. Our values of realness and fresh perspective mean that we value different point of views – this only makes us stronger as a company. We also expect our employees to share and backup their opinions. We take our values, culture, and how we treat each other very seriously. We believe our recent awards are a reflection (Inc. Magazine's Best Workplace 2019 Award, placement on Deloitte for its Tech Fast 500 List, a finalist on Crain’s list of the 100 Best Places to Work in New York City and nomination for Employer of the Year for the 2019 Digiday Worklife Awards). Additionally, we just completed our Fall Employee Engagement Survey through our 3rd party partner CultureAmp. We work with them to ensure accuracy, confidentiality and to understand how we stack up to other companies. We are thrilled to report our overall engagement score is 8% higher than our cohort amongst other CultureAmp customers - a strong indicator that we have overall high employee satisfaction. We are presenting the results to the company during our upcoming All Hands and partnering closely with department heads and leaders on action plans.
2.0
Jan 1, 2018

Only good for people who have been through worse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Intelligent, driven, interesting people Peers who genuinely care about you and are invested in your happiness Some startup perks (catered food, more casual dress) Best in class product, for now

Cons

Systemic issues across all departments around treatment of women and underrepresented minorities. Extreme lack of diverse representation at top levels. Employees were told that management had fixed the pay inequality in mid-2017, but no numbers were publicly released. While management is committed to fixing the issues, progress has been slow and painful. The founding team has been slow to realize that the startup culture they once cherished has become a multinational company that is taking advantage of its most vulnerable employees (recent college grads, people who have never worked at a startup before and are fleeing large companies with bad cultures, people with non-traditional tech backgrounds, women, etc.). Meanwhile, the hired heads from the marketing and sales industries have brought their cultures of toxic infighting and office politics with them. The company's internal values sometimes feel like either lip service for recruiting or an excuse for not treating employees better. For more perspective, look at the most recent Glassdoor reviews for Appboy (the company recently rebranded). That being said, management truly is working to turn things around. Best of luck to them.

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Braze Response
8y
We appreciate your thoughtful feedback and insight into your time at Braze. We are sorry to hear that your experience wasn't everything we wish it could have been for you. Thank you for recognizing that we are always striving for improvement and growth. As a new member of the leadership team -- laser focused on our People and Culture -- I can assure you that we are committed to continuing to do all that we can to make Braze the best place to be! Thank you. Allison Lee
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Glassdoor has 545 Braze reviews submitted anonymously by Braze employees. Read employee reviews and ratings on Glassdoor to decide if Braze is right for you.