Does Brightree pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightree employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightree. This rating has been stable over the past 12 months.

How satisfied are employees working at Brightree?

60% of Brightree employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightree 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Brightree?

Account Manager (7) , Billing Specialist (5) , Customer Service Representative (4) , Senior Software Engineer (4) , Software Engineer (4) , Customer Service (3) , Patient Success Representative (3) , Enrollment Specialist (2) , Patient Service Representative (2) , Product Specialist (2) , Remote Customer Service Representative (2) , Resupply Success Manager (2) , Sales (2) , Senior Consultant (2) , Senior Software Developer (2)

What are the pros of working at Brightree according to real employee reviews?

"Flexible working benefits are great" ((in 17 reviews)); "They allow remote work from home" ((in 9 reviews)); "Amazing team, passionate about serving our customers." ((in 8 reviews)); "Good culture" ((in 8 reviews)); "The people there are great" ((in 7 reviews))

What are the cons of working at Brightree according to real employee reviews?

"It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks" ((in 12 reviews)); "They could pay a little better" ((in 5 reviews)); "Upper management is so unprofessional." ((in 5 reviews)); "Manager gave some regression pack test cases and asked me run those test cases." ((in 3 reviews)); "Training is basically a 90 day probationary period, if you don’t get it by then your canned." ((in 3 reviews))

What are employees saying about Brightree layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightree layoffs and their outlook for job security at Brightree in 2026.

What are the top reviewed Brightree locations?

Lawrenceville , Atlanta , Peachtree Corners , Paddock Lake , Joliet , Louisville , Overland Park , Duluth , Peachtree City , Twin Lakes , Wisconsin Dells , San Marcos , Fort Worth , Houston , Los Angeles , San Diego , San Jose , Baton Rouge , Bristol , Pensacola , Townsend , Remote , Salem Oaks , Peachtree

Brightree reviews

3.4

60% would recommend to a friend

(188 total reviews)

Matt Mellott

91% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightree has an employee rating of 3.4 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightree employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

188 reviews

5.0

Dec 2, 2014

Great Place to Work with Dedicated Colleagues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities to show your strengths and be noticed for hard work. Everybody I work with is hard working and dedicated, and I know I can trust everybody I work with to do their part to contribute to our success. Bosses are always willing to listen to suggestions. Lots of fun events being planned, such as a Varsity catered football lunch in October.

Cons

I wouldn't recommend Brightree to somebody who wants to sit back, treat work like a 9-5 job, and just do the minimum requirements. If you are looking to hide behind minimum requirements for a job description, you will have a hard time hiding.

Brightree Response

11y

This headline says it all. The "con" though, really isn't a con after all. To rephrase it, we seek team members who will go above and beyond to take care of our customers. That's not such a bad thing is it?

4.0

Nov 6, 2014

Exactly what I need from an employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-I love being able to work from home. That is the #1 benefit to my job. That simple factor balances out all the "cons" in my mind. -Minimal travel for my position -Upper management is realistic and frank with expectations, so you always know what's asked of you -I accumulate PTO at a good rate, so no complaints there. Sometimes I wish we got an extra holiday or two, but last year we got Black Friday-- yahoo!

Cons

-Recently there's been a higher turnover rate than usual, so we're losing some of our reliable "go-to" people and not replacing them quickly enough -Workload is inconsistent, and the culture is to "work until the job is done"-- some weeks that means you don't have enough to do, while others you have too much, and you've got to manage your time to get it done, regardless. -The environment is rapidly changing and enhancements to the software or internal policies are constantly changing. It is sometimes difficult to keep up to date, unless you're allocating significant time to self-study. You have to be proactive to make that kind of education happen for you; you can't rely on your manager carving out time on your behalf. -Unless you receive a promotion, it's difficult to request or substantiate a salary increase, in my experience.

Brightree Response

11y

Brightree has a progressive mindset as it relates to traditional HR functions, and reserves the right, as an employer, to praise and reward team members at any time. If you're a go-getter, would you rather wait for an annual review (that a manager has reluctantly put together because he had to to meet a requirement), or would you want to be rewarded based on your performance when you excel in your role?

4.0

Aug 18, 2014

excellent staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very dedicated team members with extensive industry knowledge

Cons

trying to do too much at one time, which causes something to fall through the cracks

Brightree Response

11y

Nice to see the recognition of "very dedicated team members". This is a positive consequence of direction from the top down, that says "hire the best", and don't just fill seats." We get calls from outside recruiters and staffing agencies all the time - who wouldn't want to work with a growing company? But we resist the urge to use temps and contractors (no offense please - we know there are great ones out there), because we want our team members focused on the work we do here. Remember, there are patients out there who get care from providers who rely on our software. We owe it to them to be focused, and that means "...dedicated team members."

Viewing 73 - 75 of 188 Reviews

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Senior Project Manager

Peachtree Corners, GA

Supervisor, Call Center

Peachtree Corners, GA

Senior Customer Support Specialist

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Customer Success Manager

Peachtree Corners, GA

Brightree

Brightree reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Place to Work with Dedicated Colleagues

Exactly what I need from an employer

excellent staff

Top companies for "Compensation and Benefits" near you

Jobs at Brightree