Brightree reviews

3.4

60% would recommend to a friend

(188 total reviews)
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Matt Mellott

91% approve of CEO

58% positive business outlook

Brightree has an employee rating of 3.4 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightree employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

188 reviews
1.0
Jul 29, 2015
Recommend
CEO approval
Business Outlook

Pros

The good thing is that there isn't much on-call for developers and the hours aren't horrible.

Cons

There have been seven developers leave in 2 months. 65% of development resources are being allocated to a part of the system written in 20 year old code written in classic asp and vb6 with a backend that consist of sql server 2005 running in 2003 compatibility mode. The system is built on 20 years of patches. Some managers treat developers like children. They go off in uncontrolled fits yelling and cursing at developers...slamming keyboards and in a constant state of hating everything. The morale here is the lowest of a development department I've seen in my 15 years of development. There appears to be a mass exodus of development talent that seems to be just beginning. They are using off shore development resources from Vietnam and some off shore teams from India that most in the development department aren't aware of because they are trying to keep it hush hush and for good reason.

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Brightree Response
10y
It is unfortunate you felt you were not treated with respect. We wish you had shared your concerns with leaders in the organization who could have helped. Turnover is not as you represent – but as with most companies in the technology space, we do see movement of “high demand” employees. We did lose 3 developers for valid reasons, but not 7 you mention. The “code base” you referred to was inherited through a strategic acquisition 2 years ago and the allocation of resources you mentioned should refer to the entire product suite. Not the “old code.” In fact, the majority of the effort is focused on modernizing this product suite. Late last year we released the first native iPad point-of-care app to industry. Early this year we introduced a new Private Duty module. All of these products are built with leading edge tools on modern platforms. By the end of 2016 the entire suite we inherited will be substantially rebuilt. Of course while this transition is occuring we must maintain the old code and allow our customers a reasonable amount of time to migrate to the new. And for the record, we do not have developers in India. Thanks for your feedback
1.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The salary may be decent

Cons

1. A prospective employee is "wooed" in during the interview process. They may even change the title of the position when you come on -- slightly deceitful. For instance, you may interview for a Network Operator or something similar but once you are hired your title may change to Configuration Specialist or something similar. So you go in believing you have a certain position but they switch it up on you. 2. Next, the turn over is high. If they get a list of the employees that they have had in the last 5 years and scratch off the people who have left in those same 5 years, most of the list would be scratch off (maybe with new hires) -- so therefore there IS high turnover. Please do not be duped by these high reviews because I worked there and the management (not the CEO) but other management will not make it comfortable for you and will be very cut throat - ish. This runs people off. But I believe since this manager intimidates customers who want to "not" continue with their product this manager is reward by upper management well. Because it generates money and as I said before they have a niche market and keeping good employees is just not on the list of important things. In conclusion, if you have a family and you are looking for a job that you will spend years on or even retire at -- then this is NOT the place for you. You will either leave, be fired or be stressed out. Now the manager who will respond to this item will so otherwise, BUT I worked there and seen what I have saw. From the front desk to the specialist desks everyone is not happy but of course you have to play it off. But soon, you will either be run off by the "catty" manager or you may be fired or just plain stressed out. ITs NOT Worth It!!!!!!!!! Stay clear (unless this is the only thing that you can do right now)

2.0
Jul 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits and 401K match

Cons

Leadership from the CEO to the VP's are horrible communicators! There is no proactive approach to any situtation they are very reactive and constantly putting out fires that easily could have been avoided if they looked at it from a different lens. The CMO is extremely unprofessional gets visibly drunk at work events both internal & external. There is no respect for peoples time and efforts they expect you to be at their beck and call all hours of the day and weekends. There are no African - American directors or above in leadership. VP's show outright favortisim for certain team memebers always giving them accolades for doing their regular job but claiming they went above and beyond. The same people get highlighted every month for mediorce work but they are the VP's pet.

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Glassdoor has 198 Brightree reviews submitted anonymously by Brightree employees. Read employee reviews and ratings on Glassdoor to decide if Brightree is right for you.