Brightspeed reviews

3.2

53% would recommend to a friend

(60 total reviews)
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Tom Maguire

54% approve of CEO

46% positive business outlook

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60 reviews

Reviews about "Compensation"

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3.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive pay structure with solid commission opportunities Ability to manage enterprise-level accounts and build relationships with C-level executives Opportunities to collaborate cross-functionally across engineering, finance, and operations Flexibility in driving your own book of business and creating new revenue streams Good platform to gain experience in a transitioning telecom environment

Cons

Company is still working through post-spin challenges, leading to shifting priorities and unclear direction Limited support tools and outdated systems make it harder to operate efficiently Training and enablement resources could be more consistent across teams Heavy workload balancing renewals, upsells, and new acquisition simultaneously Communication from leadership at times lacks transparency and timeliness

2.0
Aug 26, 2025

What you would expect

Recommend
CEO approval
Business Outlook

Pros

Brightspeed can be gateway to the tech industry: Technical support is a common entry point into the tech field for those without extensive technical backgrounds and Brightspeed can serve as that low barrier entry point.

Cons

High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout. I myself experienced this. Low Starting Pay: Brightspeed started me at $15/hr with my first raise after 1 year being just .60 cents. Repetitive Tasks: Dealing with similar issues repeatedly can feel monotonous and callers frequently call you out on sounding like you’re reading a script because you in fact reading a script. Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work-life balance. I started at Brightspeed working 1pm-10pm and getting a better shift was seniority and performance based so very difficult to accomplish in the short term. Limited Technical Depth: The role does not involve advanced tech, requiring extra effort to because you will not be learning on the job like you may expect to and tools give visibility with little to no real access to company technology infrastructure. This can make the role seem pointless from a tech perspective and more a warm body to take calls and be a punching bag from a customer service perspective.

4.0
Aug 21, 2025

Great Place to Work!

Recommend
CEO approval
Business Outlook

Pros

FTO, Management is here to help you, Benefits are good and pay is inline

Cons

New Company so alot of work Processes are new and being ironed out.

Viewing 7 - 9 of 60 Reviews

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