Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 24 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Great Benefits and 401k" ((in 19 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 11 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (249 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

249 reviews

1.0

Apr 15, 2023

Terrible

Lead sales operations consultant

Recommend

CEO approval

Business Outlook

Pros

There are options for remote work.

Cons

Absolutely terrible employee atmosphere with very long hours and management who don't understand the meaning of leadership. Trapped atmosphere with micro-management style and underpaid. Look elsewhere if you care about your sanity at work.

Brightspeed Response

3y

We are sorry to hear that you are not having a good experience at Brightspeed. Please reach out to your manager or our Human Resources department to discuss your concerns.

1.0

Apr 10, 2023

Not Truthful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company advertises a good set of values to get people in the door. But they couldn’t deliver on a consistent culture where these values are actually displayed.

Cons

Too many to list. The biggest issue was a recruiting staff that operated on outright lies to get people through the door and a weak management staff that was overwhelmed and not fit for the role.

Brightspeed Response

3y

We are sorry to hear that your experience at Brightspeed did not match your expectations. We will take your feedback and use to continually improve our processes.

5.0

Apr 5, 2023

Great company to work for

Business analysis sr analyst

Recommend

CEO approval

Business Outlook

Pros

Work and life balance, competitive pay and benefits. Leadership is helpful and it's a great work environment if you are willing to take on challenges.

Cons

Communication could always improve, but I have nothing to complain about at the moment.

Brightspeed Response

3y

Thank your for sharing your perspective! We always appreciate receiving honest feedback from our team.

Viewing 217 - 219 of 249 Reviews

Jobs at Brightspeed

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Customer Service Technician

Customer Service Technician

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