Does Brilliant Earth pay their employees well?

According to anonymously submitted Glassdoor reviews, Brilliant Earth employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Brilliant Earth. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Brilliant Earth?

36% of Brilliant Earth employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brilliant Earth 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Brilliant Earth?

Jewelry Consultant (72) , Sales Associate (43) , Customer Experience Associate (21) , Operations Associate (17) , Customer Experience Manager (14) , Concierge (12) , Showroom Coordinator (12) , Manager (10) , Operations Assistant (8) , Sales Consultant (8) , Customer Experience Assistant (7) , Customer Experience Assistant/Manager (4) , Inventory Coordinator (4) , Sales (4) , Consultant (3)

What are the pros of working at Brilliant Earth according to real employee reviews?

"People are great and fun to work with." ((in 46 reviews)); "The only pro is meeting some great coworkers!" ((in 30 reviews)); "team within the store is great" ((in 30 reviews)); "Good benefits" ((in 25 reviews)); "The pay is decent and there are plenty of perks day to day in the office." ((in 24 reviews))

What are the cons of working at Brilliant Earth according to real employee reviews?

"Showroom management also knows nothing about jewelry/jewelry industry making for some hilarious customer interactions." ((in 38 reviews)); "Upper management is condescending and belittling." ((in 34 reviews)); "you have no work life balance and have fun working around the blackout days trying to see your family!" ((in 20 reviews)); "I was a lucky one to have had a good manager and enjoy the team I worked with in the Denver office." ((in 18 reviews)); "Long hours and often asked to take extra shifts and work overtime." ((in 16 reviews))

What are employees saying about Brilliant Earth layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brilliant Earth layoffs and their outlook for job security at Brilliant Earth in 2026.

What are the top reviewed Brilliant Earth locations?

San Francisco , Denver , Secaucus , Washington , New York , Chicago , Boston , Atlanta , Austin , West Hollywood , Los Angeles , Philadelphia , Miami , Dallas , King of Prussia , San Diego , Charlotte , Houston , Cleveland , Columbus , La Jolla , South San Francisco , Seattle , Bethesda , Richmond , Fairfax , Saint Louis , Bronx , Brooklyn , Birmingham

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Brilliant Earth

Brilliant Earth reviews

3.0

36% would recommend to a friend

(470 total reviews)

Beth Gerstein

43% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.0

Compensation and benefits

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

5.0

May 18, 2017

Great company

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues, no micro managing, awesome team outings. This is not the place for you if you're not a hard worker. Brilliant Earth is blowing up in the best way, so if you want to be a part of something like that and you're able to multitask without being handheld, this is a great fit for you.

Cons

Nothing to note, really. Maybe I'm just from a different generation, but some of the cons I've read on here are laughable.

5.0

May 15, 2017

great mission & career development

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Surrounded by colleagues I felt were incredibly smart and focused, Brilliant Earth was a great place for my own career development. The company gave me a unique opportunity to have a significant impact on the business early on in my role, which allowed me to learn and grow rapidly. My manager and team encouraged me and helped me to produce the best work I could, and the company was quick to reward my contributions both with raises and title promotions. Also, knowing that the business was committed to a mission I really admired was another element of my role at Brilliant Earth that I loved.

Cons

PTO blackout period can be difficult if your family lives far away.

1.0

May 13, 2017

This company is a circus

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

If you're looking for a job where you can get paid for slacking off and eat a lot of food for free, this is it.

Cons

Brilliant Earth is opening many showrooms too quickly therefore hiring anyone and everyone that applies. Their employees lack experience and maturity. The turn over is outrageous because the employees can't handle the work and the managers don't know how to manage. Everyone makes up answers as they go along, so you will never have your questions answered properly if at all. There is no open door policy so if you have great ideas for improvement, they don't want to hear it. If you reach out to the VPS or higher level managers, they don't want to talk to you and they'll ignore your emails and phone calls. They make you do a lot of useless work just to feel like they are managing something.

Viewing 448 - 450 of 470 Reviews

Jobs at Brilliant Earth

Operations Assistant - Data Entry

Retail Sales Assistant, Jewelry (Part Time)

Sales Associate, Jewelry

Operations Assistant - Inventory