Does Brilliant Earth pay their employees well?

According to anonymously submitted Glassdoor reviews, Brilliant Earth employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Brilliant Earth. This rating has been stable over the past 12 months.

How satisfied are employees working at Brilliant Earth?

37% of Brilliant Earth employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brilliant Earth 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Brilliant Earth?

Jewelry Consultant (72) , Sales Associate (43) , Customer Experience Associate (21) , Operations Associate (17) , Customer Experience Manager (13) , Concierge (12) , Showroom Coordinator (12) , Manager (10) , Operations Assistant (8) , Sales Consultant (8) , Customer Experience Assistant (7) , Customer Experience Assistant/Manager (4) , Inventory Coordinator (4) , Sales (4) , Consultant (3)

What are the pros of working at Brilliant Earth according to real employee reviews?

"People are great and fun to work with." ((in 44 reviews)); "The only pro is meeting some great coworkers!" ((in 29 reviews)); "The pay is decent and there are plenty of perks day to day in the office." ((in 26 reviews)); "Good benefits" ((in 24 reviews)); "The training is detailed and organized and the opportunity for growth is available." ((in 9 reviews))

What are the cons of working at Brilliant Earth according to real employee reviews?

"Showroom management also knows nothing about jewelry/jewelry industry making for some hilarious customer interactions." ((in 35 reviews)); "Upper management is condescending and belittling." ((in 33 reviews)); "you have no work life balance and have fun working around the blackout days trying to see your family!" ((in 20 reviews)); "Managers have a bad habit of gossiping and making fun of customers." ((in 18 reviews)); "I worked incredibly long hours." ((in 17 reviews))

What are employees saying about Brilliant Earth layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brilliant Earth layoffs and their outlook for job security at Brilliant Earth in 2026.

What are the top reviewed Brilliant Earth locations?

San Francisco , Denver , Secaucus , Washington , New York , Chicago , Boston , Atlanta , Austin , West Hollywood , Los Angeles , Philadelphia , Miami , Dallas , King of Prussia , San Diego , Charlotte , Houston , Cleveland , Columbus , La Jolla , South San Francisco , Seattle , Bethesda , Richmond , Fairfax , Saint Louis , Bronx , Brooklyn , Birmingham

Brilliant Earth reviews

3.0

37% would recommend to a friend

(470 total reviews)

Beth Gerstein

45% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (470 reviews)

Ratings by demographic groups

Race / Ethnicity

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Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

470 reviews

3.0

Apr 8, 2026

Micromanagement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong Mission and Brand Purpose. Competitive Pay and Benefits. Positive team culture

Cons

You’re not trusted to make decisions, which kills initiative and confidence over time. They Will push excessive workload, unpaid overtime, or unrealistic KPIs while framing it as performance expectations. Frequent criticism, lack of appreciation, or public corrections can damage morale. They control everything but still hold you accountable when things go wrong.

Brilliant Earth Response

3w

We're grateful you shared your perspective. Feedback from our team is something we genuinely value as we continue to evolve as a company.

5.0

Mar 30, 2026

Fast-paced work with high autonomy, but lean team struggles

Merchandising

Recommend

CEO approval

Business Outlook

Pros

Fast paced environment, smart team, high autonomy, high visibility work

Cons

lean team with lots of responsibilities, often have to pivot quickly

Brilliant Earth Response

3mo

Thank you for taking the time to share your feedback! We're so happy to hear you are enjoying your experience on the Brilliant Earth team.

1.0

Mar 29, 2026

Good Luck

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Training leadership to surpass and fulfill higher roles while you remain stagnant -E-commerce is awesome when you don’t share a personal face-to-face connection😉. It’s easy to not sympathize, empathize, or care

Cons

-Misleading growth expectations that hinder career advancement -Your ideas are harvested and stolen. Please note, most leadership heads are Psychology Majors -You’ll be mentally toyed with and your passions for community will be exploited, similar to the customers who support the brand(ie: there was an initiative to support the Gem Legacy Program in which persons were constantly harassed of their efforts. Once donations cleared, supporters were notified of stalled funds due to the organization’s restructuring efforts) -Major repair concerns for less expansive inventory production comparable to Solomon, Browns, and Signet -Research is not time calculated when handling sensitive/or new situations with difficult customers—especially when upper management doesn’t know how to proceed

Viewing 10 - 12 of 470 Reviews

Jobs at Brilliant Earth

Operations Assistant - Data Entry

Sales Associate, Jewelry

Sales Associate, Jewelry

Associate Director, Public Relations

United States

View job

Brilliant Earth

Brilliant Earth reviews

Company ratings over time

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Reviews by job title

Micromanagement

Fast-paced work with high autonomy, but lean team struggles

Good Luck

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