Does Brilliant Earth pay their employees well?

According to anonymously submitted Glassdoor reviews, Brilliant Earth employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Brilliant Earth. This rating has been stable over the past 12 months.

How satisfied are employees working at Brilliant Earth?

37% of Brilliant Earth employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brilliant Earth 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Brilliant Earth?

Jewelry Consultant (72) , Sales Associate (43) , Customer Experience Associate (21) , Operations Associate (17) , Customer Experience Manager (13) , Concierge (12) , Showroom Coordinator (12) , Manager (10) , Operations Assistant (8) , Sales Consultant (8) , Customer Experience Assistant (7) , Customer Experience Assistant/Manager (4) , Inventory Coordinator (4) , Sales (4) , Consultant (3)

What are the pros of working at Brilliant Earth according to real employee reviews?

"People are great and fun to work with." ((in 40 reviews)); "The only pro is meeting some great coworkers!" ((in 30 reviews)); "team within the store is great" ((in 30 reviews)); "Brilliant Earth offers great benefits, including company" ((in 26 reviews)); "It is great to have the opportunity to connect with peers outside of the workplace." ((in 9 reviews))

What are the cons of working at Brilliant Earth according to real employee reviews?

"Showroom management also knows nothing about jewelry/jewelry industry making for some hilarious customer interactions." ((in 38 reviews)); "They choose favorites and upper management does nothing to support showroom staff." ((in 35 reviews)); "Pay is low for sales people so you mostly get entry level with high turnover which can be difficult to manage" ((in 25 reviews)); "you have no work life balance and have fun working around the blackout days trying to see your family!" ((in 20 reviews)); "I was a lucky one to have had a good manager and enjoy the team I worked with in the Denver office." ((in 18 reviews))

What are employees saying about Brilliant Earth layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brilliant Earth layoffs and their outlook for job security at Brilliant Earth in 2026.

What are the top reviewed Brilliant Earth locations?

San Francisco , Denver , Secaucus , Washington , New York , Chicago , Boston , Atlanta , Austin , West Hollywood , Los Angeles , Philadelphia , Miami , Dallas , King of Prussia , San Diego , Charlotte , Houston , Cleveland , Columbus , La Jolla , South San Francisco , Seattle , Bethesda , Richmond , Fairfax , Saint Louis , Bronx , Brooklyn , Birmingham

Brilliant Earth reviews

3.0

37% would recommend to a friend

(468 total reviews)

Beth Gerstein

45% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (468 reviews)

Ratings by demographic groups

Race / Ethnicity

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Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 468 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

468 reviews

4.0

Apr 23, 2026

Beautiful product and teamwork, but management lacks clarity

Showroom coordinator

Recommend

CEO approval

Business Outlook

Pros

Getting to handle such beautiful product and cross-collaborate with many teams

Cons

Management can be unsteady and contradictory when communicating their vision for the team

Brilliant Earth Response

3w

We value your feedback and appreciate you sharing it! Thanks for leaving a review!

3.0

Apr 8, 2026

Micromanagement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong Mission and Brand Purpose. Competitive Pay and Benefits. Positive team culture

Cons

You’re not trusted to make decisions, which kills initiative and confidence over time. They Will push excessive workload, unpaid overtime, or unrealistic KPIs while framing it as performance expectations. Frequent criticism, lack of appreciation, or public corrections can damage morale. They control everything but still hold you accountable when things go wrong.

Brilliant Earth Response

3w

We're grateful you shared your perspective. Feedback from our team is something we genuinely value as we continue to evolve as a company.

5.0

Mar 30, 2026

Fast-paced work with high autonomy, but lean team struggles

Merchandising

Recommend

CEO approval

Business Outlook

Pros

Fast paced environment, smart team, high autonomy, high visibility work

Cons

lean team with lots of responsibilities, often have to pivot quickly

Brilliant Earth Response

3mo

Thank you for taking the time to share your feedback! We're so happy to hear you are enjoying your experience on the Brilliant Earth team.

Viewing 7 - 9 of 468 Reviews

Jobs at Brilliant Earth

Operations Assistant - Data Entry

Merchandising Coordinator, Fine Jewelry

Sales Associate, Jewelry

Associate Director, Public Relations

United States

View job

Brilliant Earth

Brilliant Earth reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Beautiful product and teamwork, but management lacks clarity

Micromanagement

Fast-paced work with high autonomy, but lean team struggles

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