- Please be aware that the positive reviews on Glassdoor are written by the HR department, which is an immense team of over 30 people. How can you tell? Vacuous language, no real detail of what the job details, no mention of what the day to day of the job actually looks like.
- This is a company that provides incentives for positive Google reviews (not commission, but "BE Bucks" aka a 50 dollar coupon to buy...Brilliant Earth product) and will reach out to negative reviewers in attempt to get their reviews taken down. Brilliant Earth will offer discounts and refunds for doing so. An NDA is included.
- This is a company that was banned by various jewelry subreddits for attempting to influence the vastly negative impressions of its product and "Thanks for the money" repair services.
- This is a company with a failing stock (under 1 dollar and 50 cents) that expanded too rapidly and is suffering for it by utizing aggressive sales techniques while simultaneously providing no incentives to its sales teams for reaching their ever expanding and impossible to reach target numbers. You will be written up for not making a transaction for every appointment.
- Sales teams are so desperate to reach their numbers that employees are forced to battle with one another over who receives sales credits. You must also compete with online representatives and call-ins. You may take an appointment, the customer will decline to purchase then, and then later call in or utilize the website to make their purchase. If you're not constantly combing through the 300+ persons you've ever interacted with, you'll lose the sale and be promptly punished via a write-up, which come constantly.
- You do not receive commission, you receive performance bonuses, which are unachievable. In other words, you're getting paid what they do at McDonalds for a lot more stress and disciplinary action.
- Turnover is built into the business structure. Training is thorough, well organized, and staffed by certified trainers. This would be a good sign, were it not evident that as many people leave as those hired. There is a constant turnover. The job sucks, you're underpaid, and overworked.
- HR is a behemoth and disciplinary actions are entirely made by LinkedIn warriors who have never had sales jobs, are fresh out of college, and regularly post photos of themselves to online channels having yet another department get together. You will never meet them, they will never say hi to you, they work from home, and your sole interactions with them will via signing the incessant write-ups you will get for not meeting weekly sales goals.
- The company claims to have received numerous "Best Place to Work" rewards but, upon further investigation, these rewards are handed out based on false metrics of employee satisfaction. Nobody ever really asked us, and when we answered we were told not to.
- On that note, taking any anonymous survey about your satisfaction will lead to you being asked to not do so if your review was negative. They're not anonymous. They just want to keep their numbers up.
- The HR team regularly feeds itself, and will leave sales teams the leftovers the day after.
- The "culture budget" is a cup of rice.
- Final word: The core premise of this company is admirable. Ethically sourced diamonds and gold. What is unethical is the lack of profit from the venture, forcing them to treat their employees as disposable, because that is the only business structure that allows them to keep their margins low. You are not paid poorly because they feel it fair, you are paid poorly because they can barely afford to keep the company afloat. You are not given commission because a bonus structure is fair, you are not given commission because this company can barely keep itself afloat. It has too much bloat.
