Brilliant Earth reviews

3.0

36% would recommend to a friend

(470 total reviews)
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Beth Gerstein

43% approve of CEO

33% positive business outlook

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

470 reviews
2.0
Jan 25, 2026

Burnt Out

Recommend
CEO approval
Business Outlook

Pros

Working with customers and getting to learn about them.

Cons

Burn out, not enough pay or recognition.

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Brilliant Earth Response
4mo
We appreciate you leaving a review and sharing your perspective.
1.0
Jan 22, 2026

Expect burnout for fast food pay

Recommend
CEO approval
Business Outlook

Pros

- Decent introduction to sales - Fun product

Cons

- Sales goals are astronomical. You will not meet them. Our store has one of the top sales leaders in the nation and she was WRITTEN UP for not meeting her goal. - You will be written up and threatened to be fired for not meeting your sales goal - The pay is pathetic for the amount of workload given to you. You will make the company hundreds of thousands a quarter, and your bonus will not be granted for constantly falling short of your impossible sales goal. Should you make a bonus, it will be about 500 dollars. Taxed. So, expect 270. Congrats. - You cannot take days off, because this means not hitting your sales goal, which you weren't going to anyway. You will be written up for taking days off you requested many months prior. - If you take an anonymous survey that expressed your discontent, you will find out it was not anonymous and be encouraged to talk to your leaders directly rather than bringing it to the higher ups. This entire company is micromanaged by a useless HR mega-entity.

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Brilliant Earth Response
4mo
Thank you for taking the time to share your feedback with us on Glassdoor.
2.0
Jan 14, 2026

Ugh what a mess

Recommend
CEO approval
Business Outlook

Pros

- Working with the product and the customer is rewarding - Growth in verbal confidence - Learning Salesforce - Sustainable company

Cons

- Toxic management - Sales goals are too demanding and the unrealistic expectations made the workplace toxic and hostile, which is a bitter contrast to the kind of work done at Brilliant Earth which is being a part of someone’s biggest and emotional phase in their life and you want to be happy but you can’t be happy because you know that there is management hounding you. It’s very mentally draining - The hours you work this job will give you no work-life balance and no weekends off at all

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Brilliant Earth Response
4mo
We appreciate you leaving a review and sharing your perspective.
Viewing 19 - 21 of 470 Reviews

Glassdoor has 481 Brilliant Earth reviews submitted anonymously by Brilliant Earth employees. Read employee reviews and ratings on Glassdoor to decide if Brilliant Earth is right for you.