Brilliant Earth reviews

3.0

36% would recommend to a friend

(470 total reviews)
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Beth Gerstein

43% approve of CEO

33% positive business outlook

Brilliant Earth has an employee rating of 3.0 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brilliant Earth employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

470 reviews
4.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The team/culture is always friendly, approachable, and helpful.

Cons

There are a lot of external economic factors impacting the market, which has shown a slow in performance across the jewelry industry, but there doesn't seem to be an acknowledgement of these impacts within the roles sales goals, leading to increased stress. Additionally, I feel as though benefits are lacking, especially when exceeding KPI's.

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Brilliant Earth Response
4mo
We appreciate the time and thought you put into sharing your perspective.
3.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Big company with great platform

Cons

Work is loaded, could be quite busy

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Brilliant Earth Response
7mo
We appreciate your feedback! Thank you for leaving a review.
1.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

My immediate co-workers were great during my time here. That's all.

Cons

During the two years, the mistake of thinking of building a career was made. What a naive thought. Everything imaginable going wrong, went wrong. It was a disaster, plain and simple. Management: A quick glance at Glassdoor reviews reveals a fascinating and consistent narrative: a slight dissatisfaction with upper management. And for total transparency, that consensus is entirely accurate. The core issue is a consistent failure to empower showroom management, as upper leadership frequently bypasses them to issue directives. This fascinating top-down, 'management-lite' approach creates numerous inconsistencies, triggers perpetual changes in policy, and results in a notable lack of stable, supportive direction for the frontline associates. Perhaps a novel idea would be to trust the people hired to manage the showrooms." PTO policy: This company has a TERRIBLE PTO policy. I repeat, TERRIBLE. - No sick PTO - No mental health PTO Employees who utilize earned Paid Time Off (PTO) for essential personal reasons are obligated to use the accruals they have earned. Due to my disclosed health condition, I managed multiple, recurring health issues during my tenure. Rather than receiving support for these health-related absences, the outcome was unsatisfactory; I received a formal warning regarding exceeding my PTO usage. Which was my turning point to finally leaving this place. Blackout Dates: Plans for the holidays? Hilarious. You can basically shred that planned vacation itinerary now. This workplace makes it abundantly clear that your personal life doesn't exist in November and December. You want to work here? You better not get sick, have a family emergency, or expect any time off, because calling out is simply not an option." Overall Thoughts: "The 'decent' compensation was just enough to stick around for the wonderful showroom coworkers—the actual human beings who saved the situation from the management vortex. Now that there is a way out, the 'grass is greener' cliché is 100% accurate. It's almost shocking how much better things are when you don't hate your workplace.

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Brilliant Earth Response
4mo
Thank you for taking the time to share your experience with us.
Viewing 25 - 27 of 470 Reviews

Glassdoor has 481 Brilliant Earth reviews submitted anonymously by Brilliant Earth employees. Read employee reviews and ratings on Glassdoor to decide if Brilliant Earth is right for you.