Brilliant Earth reviews

Genuinely the most toxic work environment I have ever had in my entire life. Everything here is great until you start to notice/ acknowledge the lack of quality in all product in addition to the lack of corporate direction or structure. Once you start to become an advocate for the customer who’s paying tens of thousands of dollars for a product that can’t make it a week, a target is put on your back. More dedication and consistency is put into attempting to make an employee leave than trying to rework company structure, operations/standards, or quality of product. Absolutely mind boggling company that has a plethora of negative reviews about their product on most showrooms across multiple platforms.

I was misled about my expected total compensation. To the point I'm having trouble paying my bills now. Literally everyone keeps leaving to the point it's hindering our ability to take care of customers on the front end The product quality is really poor and I essentially have to bend the truth to answer customers questions when it comes to product quality. I consider myself to be an ethical salesperson, but working here has kept me from being able to say that. The company really tries to push this idea of it being a luxury company, but doesn't provide the product or post sales service to really live up to it. I don't really feel like the upper management really cares about what those in the showrooms/customer service have to deal with; we bear the brunt of the customers who are rightly upset. The company is clearly focused on profit and not service or product quality to the point that I've had customers return things because we didn't pass the sniff test.