Honestly, it’s hard to even know where to start with the problems here.
1. The workflow gets changed almost every single morning, and management expects everyone to fully adapt to the new process within the same day. There’s zero time to properly understand or adjust to it.
2. At this point it honestly feels like management wakes up every morning thinking about what new workflow they can change when they get to the office. The constant unnecessary changes make the environment extremely unstable.
3. There is absolutely no appreciation or respect for brokers who have been here for 2–3 years. Someone who joined yesterday gets the exact same position and pay (PI Adviser 1) as someone who has been handling the workload and staying loyal to the company for years. Experience and tenure clearly mean nothing here.
4. The expectations and targets are completely unrealistic. For example, the monthly target is 40 sales. If someone goes on vacation for a month and comes back, management still questions why the target wasn’t completed for that month. That level of logic makes no sense.
5. The auditing process is another huge issue. Most auditors don’t even seem clear on what exactly they are auditing. Every auditor follows a different method to assess the same file, which creates confusion and unnecessary back-and-forth. Because of this, brokers are forced to stay off calls just to deal with audits, and then management turns around and asks why targets weren’t met.
Overall, the environment feels extremely disorganized, inconsistent, and frustrating for the people actually doing the work.
