Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,769 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Fun job Chance of decent hours at seasonal times Discount Always something to do so rarely bored Flexible Opportunities to progress through career tracks system

Cons

Oncall system, basically waiting at home all day incase you're called in, if you don't get called in you've wasted a day and you don't get paid for being oncall Alot of pressure to sell, pouncing on customers as soon as they have walked in the store. Constant critique Feeling like a robot at times because you're just doing the same process with every customer having to say the exact same things it doesn't come across as natural and personally I find it awkward. Being called into work early sometimes with no notice and expected to stop what you're doing and get there asap Being sent home before you've finished your shift because its too quiet very annoying when you pay to travel to work! Not enough training given Management very unorganised Not entitled to holiday because you just get paid it when and if you've earned it Sometimes under staffed which causes alot of stress on the staff there trying to maintain a busy store You could do everything amazingly and exceed all expectations, rather than being praised you'll be asked how you can do even better!

3.0
Jul 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere between associates. When working within the right team it can really be a joy to work there.

Cons

Many better employees overlooked for promotion and development to ASM, AWM and CWM positions based on who you know as opposed to what you know. Very heavy top down management and merchandising style Constant metric critiques 'What are you doing for me right now' mentality

Viewing 1732 - 1734 of 1,769 Reviews

Glassdoor has 1,850 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.