Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,771 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,771 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Mar 15, 2015

Fun, but tiring and will wear you out

Recommend
CEO approval
Business Outlook

Pros

-fun environment -opportunity to make your customers' day -get to dress up animals -short training (a positive and negative depending on how you look at it) -nice and friendly coworkers -some managers give you positive and need to work on feedback -30% discount and extra discount during Christmas season This was my first retail job and it taught me a lot when I moved on to other retail.

Cons

-my store had multiple management changes in the months that I was there which made policies inconsistent -scheduling based off of favoritism -emphasis to upsell way too much for comfort -gets VERY tiring after a while -always have to be upbeat no matter what -gets EXTREMELY crazy during the weekends and holidays -favoritism -unfair policies in the store that I was employed. Favoritism definitely played a part in who got to be on what station. For almost a year that I was employed, I almost always was at stuffer which can be wear you down like no other -some managers are rude to certain employees A lot of reviews say that this is a great first job, but for me, I felt overwhelmed. In hindsight, it helped me in other jobs, but in the months that I was there, it was tiring.

1.0
Mar 14, 2015
Recommend
CEO approval
Business Outlook

Pros

I had a total of three interviews- one over the phone with a store manager in Columbia, South Carolina ; one with the regional manager; and an in person with my store manager. They all went very well, and I was made an offer within a few days. When she called me at home with her offer, it was explained that this was a "hire from within" company. I was familiar with this term but I still wonder why I wasn't told that when I first applied for management. Anyway, she went on to say she would start me out as a bear builder making a meager manager's wage of $9.32 per hour. She assured me that I would be promoted and making $10.25 after three months……then she added "probably a lot sooner". I was a little worried about starting from the bottom again after finally making my way to management, but it seemed like such a friendly and exciting place to work that I accepted.

Cons

The offer to be floor manager was taken away very soon after I started. I endured three stressful months of unethical treatment, unfulfilled promises, secrecy and lies. No one told me I would have to compete and my performance was rated good overall. The offer was made clear in the beginning and then taken away with no explanation. It has been a real eye-opening experience to say the least and I feel like three months of life has been wasted by the people in charge of store 092 in Winston Salem, NC.

1.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

The Children The meals provides 50% discount Fun team Flexible hours

Cons

Birthday Parties Under Paid Closing The moms that ask if we have a sit in bar Bratty Children Ridiculous Parents Working of the clock

Viewing 190 - 192 of 1,771 Reviews

Glassdoor has 1,852 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.