Businessolver reviews

Where do I start . You are not a leader , rather an individual contributor, get ready to resolve member level issues , debug files and system errors , set up system configuration for messaging and employee communications . You are a dumping ground , the recruiting team is a lot like a sales team . This company promotes empathy and culture , however it’s all fluff . You can work 15 hour days back to back and still get called out for things not getting done when you’re only one human . You’re not leading a team but you are working through a ticket based system to get work done . Get ready to be the throat you choke with clients because you’re the only one showing your face .

Working in member services is not the best. The calls are not easy and it often feels like there's not much you as a rep can do for the person. I hated telling people who called needing help (sometimes with serious medical situations) that they needed to wait 3-5 days before someone could look at their case, or worse that there is nothing we can do for them at all because their COBRA is termed and we've been taking their payments for months stacking them as credits on their account and haven't bothered to let them know that they've been paying for insurance they don't have anymore and they only found out after getting seriously hurt that they have no coverage. (REAL CALLS I TOOK). Getting yelled at for 8-10 hours a day by people that you often can't do anything for is extremely draining and de-motivational.