C Space reviews

2.6

29% would recommend to a friend

(338 total reviews)
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Melissa Sauter

5% approve of CEO

20% positive business outlook

C Space has an employee rating of 2.6 out of 5 stars, based on 338 company reviews on Glassdoor which indicates that most employees have an average working experience there. The C Space employee rating is 30% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

338 reviews
3.0
Nov 28, 2023

enthusiastuc mediocrity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

so many "nice" yet incompetent people

Cons

Clients: You will get the insight of a recent college grad from a mediocre university and/or work experience background. The entire business model is based on hiring a swarm of recent grads, at discount rates, until they (inevitably) leave for better pay and/or maternity leave. The "reporting" is a useless rearticulation of consumer feedback, absent any actual strategic consultation. You'll enjoy "Vice Presidents" who can't make it in any well-paid or well-regarded environment, and you won't be allowed to see the actual inputs to the analysis because their digital infrastructure is such a mess. They recently got sold by Omnicom because their value-add and business models are so f'd. Avoid like the plague.

2.0
Jul 14, 2021
Recommend
CEO approval
Business Outlook

Pros

C Space is a great company to walk your first steps. A company that's small enough to feel like you've met just about everyone in the campus you're in, or feel comfortable enough to strike up a random conversation with anyone. C Space is one of the few companies that is not hierarchical/ place emphasis on what your boundaries are as someone in your role (no matter how junior). Within this qual-focused, market insights company, yes, you can do whatever you want once you're in. I'd be remiss if I didn't mention the people. The people who work here are just some of the smartest, kindest and deserving people who'll likely become a part of your forever circle. Also, it's a company with majority-female leadership and employees, and that trickles down into pride, forward-thinking, etc. Oh, finally. The big names you work with will help in networking opps, and kind of boost your credibility. So yes, if the above reasons are things that you value, C Space might be a great fit for you. But, keep reading anyway.

Cons

First of all, there's an expectation for you to do the work of so many different functions. No offense to you or me, but you'll never excel in any of them making for poor quality research that you'll then sell to clients. Burnout culture is VERY REAL because of this. But also, somehow, you're made to feel like there's great work-life balance. In reality however, most nights when you're working late, and feeling like you're unworthy, blaming your own competence for not being successful, seeing other people getting promoted over you or people in the same role getting paid much better than you for no tangible reason at all, that's when you'll realize you've been gaslit. C Space has a notorious culture of bias. And they hold their secrets for performance and pay very discreetly and hide it behind vague competencies they measure you against. That way, it's easier to make you believe you're not where you need to be in terms of your performance, instead of them having to explain to you what they're expecting. The same few people - you know the type; vocal, extremely participative, voluntarily working long hours, have command of language and assertive get recognized time after time. Promotions are a bribe to get you to stay, not a recognition of your value to them. So if they can get you to work long hours for them, and pay you just a little more - just enough to entice you to stay, that's what they're going to do. For everyone else, it's "guess we'll take care of them if they ever decide to leave us." If you're doubtful, just look at their attrition rates YoY. In summary, if you care about your self-worth, or the quality of work you're delivering, or skills you're learning to transition into a new career or want a workplace that respects you or feel like you want to be paid fairly, you should not stay here more than a year.

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C Space Response
5y
Thanks for taking the time to leave a review of your time at C Space. I'm glad that you enjoyed the people that you had a chance to work with, and that you feel you've picked up some great client brands to help you as you build your career. I'm sorry that your experience with pay and progression here was not more positive. There are companies out there that pay more than we do, and there are companies out there that pay less. We strive to pay fairly based on people's experience and contribution to C Space. Regular pay equity analyses (made available to all C Spacers in a biannual report on our internal comms platform) track internal pay equity by gender and race at all levels, and our last summary also detailed some of the salary-benchmarking that we've done with the external market. We've promoted a significant number of people over the past 12 months (64 people in Q4 and 44 people so far in 2021), so it's disappointing to hear you felt that only a certain kind of person can be successful here. As I look again through the list of people, I know that they do not all conform to the extrovert stereotype. All of this said, clearly this wasn't your experience and I'm sorry for that. I wish you all the very best in your next step. Thanks for your contribution during your time with us. Phil
2.0
May 12, 2022

Burnout & toxic positivity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relatively flat org structure and roles that wear many hats means you will get a ton of exposure and experience under your belt. My 3+ years at C Space were probably some of the most valuable in my career in terms of learning and development. The more you are willing to dive in and try stuff you've never done before, the more you will learn.

Cons

C Space is a market research/insights agency. If you are being told anything else in your interview about strategy, CX, innovation, service design or the like, you will be disappointed in your day to day. The volume of work is unmanageable and you will burn out. Q4 is especially bad, and I regularly worked 60+ hour weeks. I saw co-workers putting in even more time - staying online until all hours to finish projects. Serious problem with toxic positivity. Their value of "tell it like it is" is a joke. If you're having a difficult time and share what you're really feeling and experiencing, you will not be taken seriously, told to "assume positive intent" and penalized when it comes to getting good projects and getting promoted. Their DEI efforts are largely lip service. They say a lot of nice things, but have no commitment to real behavior changes, and no clarity about the types of behaviors that won't be tolerated at work. They also have a cult-like culture and if you don't "fit in," you will be excluded. Co-workers formed real, actual cliques the likes of which I haven't seen since middle school.

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C Space Response
4y
While I'm glad to hear that you felt you gained some great experience and really developed your career at C Space, I'm sorry and disappointed to hear about how you experienced other elements of life here. Some of the cons that you speak to have certainly been challenges and tension points for us over the years. We talk about ourselves as a customer agency, and we absolutely conduct CX, innovation and strategy projects, but yes, you're right, at heart we are a business grounded in using market research to generate deep customer insights. That's key to what we do and people should know that coming into the business. It's disappointing that you didn't feel heard when you spoke up about how you were feeling. In our recent employee engagement survey, 75% of employees agreed they felt safe to share their opinions at work. 10% disagreed. There's work to be done there, for sure, to create full psychological safety for all and we have leadership goals set around this. Similarly, I'm saddened that you feel our DEI efforts are largely lip service. Of course, we have work to do (and are open about this with our team) and don't get everything right, but we're proud that 72% of our Directors and above are female, of the 7 Employee Resource Groups we established last year, that we've improved representation of BIPOC C Spacers by 9 percentage points in the past couple of years, that we've doubled BIPOC representation at VP level, plus our transparent pay equity reporting around race and gender. I share this not to invalidate your experiences, but to provide an alternative perspective for those reading. Thanks once again for your reflections and I wish you all the best in your next role. Phil, Chief People Officer
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Glassdoor has 360 C Space reviews submitted anonymously by C Space employees. Read employee reviews and ratings on Glassdoor to decide if C Space is right for you.