CAI reviews

3.0

42% would recommend to a friend

(550 total reviews)
avatar

Tom Salvaggio

44% approve of CEO

42% positive business outlook

CAI has an employee rating of 3.0 out of 5 stars, based on 550 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CAI employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

550 reviews
5.0
Feb 7, 2024

Senior Leader Journey at CAI

Recommend
CEO approval
Business Outlook

Pros

The organization is in a period of transformation & growth and leadership has included everyone in the journey. It has been challenging and rewarding, and one that I am incredibly proud to be a part of. The organization believes in its people and places well-being and professional growth of our team members at the forefront. This philosophy has fostered a culture of innovation, collaboration, and dedication that resonates throughout the organization. CAI recognizes those who do good and work hard regularly. CAI's commitment to social impact is also amazing to witness. I am particularly proud of our efforts to create meaningful employment opportunities and foster inclusivity in the tech industry.

Cons

Attracting and retaining top talent in a competitive market is an ongoing challenge. CAI must continue to offer compelling reasons for high performers to join and stay with the company.

2.0
Feb 6, 2024

Not the Worst Job, but...

Recommend
CEO approval
Business Outlook

Pros

Working Remotely has been great.

Cons

Low pay for this kind of position. No PTO, No Holidays. No room for growth. Multiple accounts thrown onto one person, expected to be able to provide quality support when having to be prepared to answer calls from very different companies. Understaffed during shifts. People who don't answer calls for 90% of the shift are included in the counts leading to everyone else having to pick up the slack. There's no backup plan for if multiple people are out one day or if there's a huge increase in call volume for an emergency. Enforcement of policies is uneven. Performance "bonus" for each month is tied to a lottery system and only one person per category is drawn. Chance for a pay increase only comes once a year.

Viewing 145 - 147 of 550 Reviews

Glassdoor has 655 CAI reviews submitted anonymously by CAI employees. Read employee reviews and ratings on Glassdoor to decide if CAI is right for you.