The work environment is simply terrible. The managers are tyrannical and constantly micromanage employees. Positive reinforcement and constructive criticism is dismal at best, even when you are attaining your targets. The management will look for any excuse possible to maximize your output and cut into your wallet. This includes reprimanding your quarterly bonus due to a couple of lates no more than 5-10 minutes each. If you enjoy working for an organization that resembles the SS, look no further.
The call centre is constantly understaffed and poorly scheduled which means period of having one or two minutes in between calls to periods in which there are up to 70 calls waiting for your queue.
The management was overtly incompetent. The majority were not qualified for managerial roles (I doubt some even had a high school diploma let alone any sort of formal managerial education) and those that were, were often overlooked due to office politics. Affirmative action is rampant in CIBC's North York call centre, and I do not mean this in a good way. What it means is that a lot of people are hired unfortunately based on the colour of their skin rather than the content of their character and their qualifications for the role which ends up with CIBC becoming a victim of incompetent management. One manager at the North York call centre is even brave enough to show up to work daily with slurred speech and bloodshot eyes. I was subject to some forms of racial and ethnic discrimination in the work environment but due to the fact that I am a male of European origin, any sort of complaint against this was mocked by the management and human resources.
