CITY HOME reviews

4.0

75% would recommend to a friend

(910 total reviews)
avatar

Andrew Koenig

82% approve of CEO

71% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

910 reviews
2.0
Jul 3, 2023

Predatory Culture

Recommend
CEO approval
Business Outlook

Pros

They have some good people working for them who want and deserve respect.

Cons

This company's GOAL is to reach 40% retention FOR A REASON. They preach family values, and all the things the marketing team tells them to say but you won't find any of those values down in the trenches where the work is being done. Down there, they're sending guys out to deliver furniture during a hurricane and actively looking for (and in some cases, fabricating) reasons to write you up so that when the slow season comes, they can call up all the bogus write-ups as a reason to let you go only to do the exact same thing the next year. For instance, I was on light duty after being injured care a careless associate. They made a doctor's appointment for me that gave me 4 minutes to drive 9 miles back to work afterwards. Obviously, I was going to be late getting to work after and they wrote me up twice for that! Wondering why 40% retention is a pipe dream? Try getting to 30% FIRST!!!

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CITY HOME Response
2y
Thank you for your candid review. CITY always strives to lower its Turnover rate. Therefore, we always look to retain our current staff. In addition to competitive salaries, the company offers a wide range of benefits and rewards. You have some valid points that you may want to direct through the appropriate channels. We suggest you contact People Services so that we can look into them further.
2.0
Jun 19, 2023

Gone downhill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

City furniture was a great place to get retail experience and learn how to handle customers. When I started there in 2017 it was great but got progressively worse. I loved my management team, they taught me so much.

Cons

No such thing as sick time unless you wanted to get a doctors note for one day out. No holidays or weekends off. You could get a weekend off but would have to work 10 days plus until your next day. ZERO work life balance, especially in managerial roles. They always wanted you to push for the services (which rarely helped customers). Once Andrew took over there was a major shift in company culture. Keith definitely ran it better, he was great.

1.0
Oct 21, 2020

Worst place to work

Recommend
CEO approval
Business Outlook

Pros

Weekly pay, good discounts on furniture and mattresses

Cons

Pay is not what was promised, a lot of work and they micromanage you, very strict, if you have kids DO NOT WORK HERE they claim they are “family oriented” but family oriented doesn’t fire you when your child is in the ER.

Viewing 40 - 42 of 910 Reviews

Glassdoor has 948 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.