CITY HOME reviews

4.0

75% would recommend to a friend

(910 total reviews)
avatar

Andrew Koenig

82% approve of CEO

71% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

910 reviews
2.0
Jun 9, 2020
Recommend
CEO approval
Business Outlook

Pros

They have a fantastic training program and a great benefits package. You can visit the health facility for free until your insurance kicks in. Offers $15 an hour for your first 8 weeks to get started. The corporate employees are very kind and friendly people, but the sales teams are full of cliques.

Cons

VERY high-pressure sales environment. Do not work here if you want to eventually move out of sales. If you are good at sales and attempt to get a corporate position they will keep you in sales for their benefit. The company communication emails from top leadership do nothing but push sales constantly. The president believes that the COVID-19 crisis was an opportunity to sell more furniture and directly stated so via email. Some fellow salespeople are nice, but most behave like they are still in high school (regardless of old age even). They recently changed leadership structure and demoted many individuals and seem to be changing the commission structure soon to where it will be harder to earn bonuses ( a third of most associates's income). Change can be a good thing, but the changes they are undergoing are rather concerning. Half of the employees have been brainwashed while another good portion secretly hates their jobs. The turn over rate is very high, and it seems like an amazing job and company until you start to learn their politics and see how they take advantage of their sales associates. You will also work about ten hours a day.

2.0
Oct 6, 2018

Horrible Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company OVERALL is okay. The facility is well maintained and the cafeteria has good food.

Cons

I worked as a manager in training. Like I said above, the company as a whole is okay but there are departments which I wouldn't recommend working within. Departments which will make you wish you never accepted the position in the first place - the warehouse particularly. The training program for managers is poorly designed and executed. I was only given four weeks before they threw me onto the floor to manage 100+ associates. During that training period I was paired with individuals who should never have been given the role of training a new manager. Some did not care. Others were poor communicators. And the entire training consisted of verbal dissemination of knowledge which didn't cater to different learning styles. No time to absorb the information or let it sink in. Furthermore, they didn't have the necessary login credentials for the various systems prepared for me beforehand, so I had to borrow other people's credentials and every other day I had to pick up a new system even if I was already on the floor officially managing. Foresight was practically non-existent. Management seemed more concerned about filling the vacant position and their own promotions rather than laying the proper foundation for success for new employees. I worked in the warehouse as a trainee. It is very hot in the warehouse and is filled with 99% males who can be very aggressive. My shifts were 12 hours from 5am to 5pm leaving little time left in the day to do anything else. I hated coming to work every single day and is not a place for college graduates who wished for better things in their lives. Not too mention favoritism exists and back-stabbing normal. Management will take sides and throw you under the bus if they have to. They don't stand on principle.

1.0
Sep 16, 2017

CUSTOMER CARE ASSOCIATE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

this job pays once a week.

Cons

The downside of working at City Furniture is the way the schedule is handled along with attendance policy that is currently in place. You are only allowed a grace period of 1 minute. So after 2 minutes you will be considered late. I have seen some many co workers run up 3/4 flights of stairs and a few hurt themselves trying to be on time. Shortly after the probation period was over I had a family member die. One of my closest cousins that I grew up with had died at 25 years old. I was told by management I could not have the day off (with out pay) I would need to switch my days with someone else. Which was impossible. So I missed the funeral services. When I first began at City Furniture I was told in order for my absence to be excused a doctor's note would need to be brought in. After suffering an ectopic pregnancy and discovering an illness I was told by management I could no longer miss any days of work===as my absence has been obsessive over the past 3 month (fighting cancer)

Viewing 43 - 45 of 910 Reviews

Glassdoor has 948 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.