Pros
More than two days off every week, solid medical coverage, impossible to get fired despite incompetence, allowed to browse internet on second and third shift due to lack of call volume.
Cons
Micromanagement, career opportunities that never develop, disrespected and talked down to by upper management, no training program for new service desk hires, unprofessional service desk coworkers, favoritism shown by manager, expect to work weekends and holidays, manager does a horrible job approving PTO and being aware of everyone's schedule, if you don't know how to resolve a problem that you were never trained to fix it's your fault, sometimes spend hours with nothing to do if you work second or third shift, uses super old software called AS400 from the 1980s, same AS400 WMS problems reoccur so you're fixing the same problems over and over again, gnats and cockroaches in building.
