I worked for CLA for 3½ years. I was initially excited about my role and learned a great deal during my first year. However, over time I experienced what I believe to be a toxic and unsupportive work environment.
From my first year, there was high turnover, including multiple terminations. Training and managerial guidance were inconsistent. While we were told management would provide support when needed, I often found that when I asked for help, I was told to “figure it out.”
In my second year, I was moved from my Billing Tech I position into a PIF role with only about a day and a half of training. I was again told support would be available, but in practice it was not. I was also required to conduct site visits, including one where I was told the location had recently been robbed. I did not feel my safety concerns were taken seriously.
In my third year, performance expectations shifted dramatically, and I was told I was suddenly doing things incorrectly despite not having received clear direction or corrective feedback previously. During this time, I also faced significant health challenges, including RSV and Flu A, which required hospitalization. Although PTO was described as unlimited, I was placed on an action plan related to attendance and performance.
July was particularly difficult for me due to the anniversaries of my mother’s and son’s deaths. I requested 10 days off to cope but was granted only three due to “lack of coverage.” On the anniversary of my son’s passing, I became overwhelmed at work and requested time in the wellness room to compose myself. Although I was initially told I could take the time I needed, I was later told to go home and was not permitted to return until a meeting occurred. Despite reaching out to return within two days, I received no response.
After raising concerns with HR about how I was being treated, I felt increased scrutiny and was told I was “on a short leash.” Ultimately, I was terminated on January 16 for “production” reasons.
I am sharing this to provide transparency for prospective employees. My experience was one of inconsistent management support, limited compassion during medical and personal hardship, and what I believe to be a retaliatory environment after raising concerns.
Judy Walker, Lela Peters, Lisa Johnston, Sarah LaFlam, Jason Carroll
