CNA reviews

3.9

69% would recommend to a friend

(1,297 total reviews)
avatar

Douglas M. Worman

73% approve of CEO

65% positive business outlook

CNA has an employee rating of 3.9 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CNA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Oct 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

Cons

Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted. The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions. WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

1.0
Sep 10, 2014

Depressing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cafeteria, gym (you pay of course), that is it. If you like to self congratulate and pad your ego with white men this is the place !!!

Cons

Depressing work environment ), old building with old building problems, sad smelly bathrooms, no cultural or ethnic diversity (look at cnas leadership page), no women in leadership positions, too much self promotion by management not enough development of talent with recognition, low pay compared to competitors, low job placement if hired (with years of experience expect to be placed in a entry level position) , no sick or work from home

1.0
Jul 26, 2014
Recommend
CEO approval
Business Outlook

Pros

There is a hard working body of workers. You might find yourself making a few good friends. Benefits are the usual but health coverage is subpar.

Cons

I worked at CNA for a pretty long time. I finally gave my notice and left. The reasons were numerous but mostly centered around the most over-used word at CNA -- Leadership. Does "Leadership" mean a supervisor who doesn't answer email, a manager who can't respond to a question about a job posting or a director who thinks it's appropriate to email me her goodbye when her desk is less than 10 steps away? I don't think so and neither do the 70 or so others I watched walk out during my time there. There is a great book called The 21 Indispensable Qualities of a Leader. In this book the author, John C. Maxwell, talks about those all too important qualities that great leaders must have. This is an excellent book for those that actually have these qualities to begin with and want to develop them more. Leaders must have CHARACTER. What does that mean? Doing the right things -- always. "Character is more than just talk. Followers do not trust leaders whose character they know to be flawed, and they will not continue following them." Probably one of the reasons why the turnover is so high at CNA. At CNA we wanted leaders to stand up for us but they didn't have the COURAGE. "If you don't have the ability to see when to stand up and the conviction to do it, you'll never be an effective leader." I could go on but the point is this: If you want to join the CNA team think long and hard about whether or not you will be able to stand the frustration that you must endure to work there. Luckily I'm at a company now that does a much better job.

Viewing 67 - 69 of 1,297 Reviews

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