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      CNA

      Part of Loews Corporation

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      CNA reviews

      3.9

      69% would recommend to a friend

      (1,297 total reviews)
      avatar

      Douglas M. Worman

      73% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      CNA has an employee rating of 3.9 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CNA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Aug 7, 2016

      Look elsewhere

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous PTO, Monday-Friday, holidays off.

      Cons

      Terrible training, old antiquated system, salary is not enough for all of the responsibilities. Job posting did not state all of the duties the job entailed. Micromanaging. Favoritism among older employees, leaving the newer ones to do all the work. I think the worst would be the training, you get thrown on the phones without adequate training, leaving the customer angry and the employee frustrated that they don't know how to help.

      2.0
      Jun 6, 2016

      Behind on the times

      Human resource employee relations consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people are friendly and easy to work with.

      Cons

      CNA, in many ways, is behind on the times. Their technology systems are very outdated. In HR they rely primarily on excel and Microsoft publisher to create their own tracking systems that are very slow, constantly crash, and are difficult to pull reports from. Also, they have a huge problem with diversity, or shall I say LACK THERE OF. There are very few minorities that work at the company, and no people of color in any positions higher than generalist. There are many white women in supervisor, manger and director roles, but no people of color.

      3.0
      Feb 14, 2015

      Potential for opportunity, but culture/environment is incredibly inconsistent across the organization

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Some of the best managers in my entire career, but I believe there is potential to find this at any company - Because of my first comment, there were some great learning opportunities

      Cons

      - Vastly different set of performance standards across the various internal organizations (even sometimes within the same group) - There are leaders who create a hostile environment by acting in a threatening manner and playing favorites - Penny pinching all across the board - Long hours and weekend work

      Viewing 64 - 66 of 1,297 Reviews
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      ReviewsCNA reviews

      Glassdoor has 1,635 CNA reviews submitted anonymously by CNA employees. Read employee reviews and ratings on Glassdoor to decide if CNA is right for you.