Starting off, I was told that I would not be starting on the given start date, because the company that they outsource their background checks, could not do their job and left it up to myself to actual run my own background check. First, I am unsure of who keeps W-2 forms for more than 5 years, but if you do, you would be in good standing with this company. So, immediately starting with this company was off on the wrong foot.
Secondly, training was non-existent with this company. I come from a similar background with another company, however my training was 10 days. 10 days to learn on antiquated systems that have not been updated in nearly 20 years. I was then told that after 6 months of being on the job, I would be expected to hit 99% percent on a quality metric that is based on a pass/fail system. I know that there are some within the company that can do this, however, given the lack of training and the lack of a grace period, I find this to be ridiculous.
Third, management is none existent and in my opinion actually hurt morale. When co-workers overhear comments from management talking about how stressful their job is because of mistakes that we (people in my position) were making, it doesn't quite boost morale.
While my co-workers are great to work with and I would go to bat for any of them, they also do not help improve morale. They were all around dejected, and my and large this comes from the company culture that is being expressed. In my time with the company, I was told that system updates within the company were not a priority. Increased responsibilities were guaranteed, and praise would be at a minimum. In this circumstance, when I have been working with companies who have placed millions in developing software to make the "lowest rung" employees lives easier, it is quite shocking that a company like this would not want to be on the forefront of spearheading this endeavor. Especially considering their stance in the marketplace and the amount of overtime that they are spending on employees. Then again, this is from the outside looking in.
I am my no means saying that this is going to happen for everyone, however, I firmly believe that experiences at the home office will be entirely different, but for my station, I dreaded coming to work everyday because I found the atmosphere to be toxic.
