There’s many reasons why they can’t retain their claims staff. 1. Zero training. There’s no formal training program. You’ll be assigned a “buddy” for “training and questions.” Your buddy won’t have time to help you because they’re likely handling 50-75% more claims than what you’re told is the “target” in your interview and they are not given any time off new reports to actually train you. 2. Zero support from management. Expect to be gaslight if you express concern or frustration. They know why they can’t keep people but choose to not address it. 3. Technology is not up to date. You will be repeating the same task in multiple systems to do your job because the company has refused to invest in updating their systems. They say it’s too costly but then refuse to look at how much the human inefficiency is costing. 4. They will slam your desk. As a new hire, you get the privilege of inheriting everyone else’s problems. Your claims will likely have gone through at least two other hands first. These files will be in varying degrees of disarray, some due to incompetence and others due to the fact that management slammed the person behind you and they got fed up and left. Don’t expect any support here, either.
