CROSSMARK reviews

2.9

39% would recommend to a friend

(2,832 total reviews)
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Brian Wynne

42% approve of CEO

30% positive business outlook

CROSSMARK has an employee rating of 2.9 out of 5 stars, based on 2,832 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CROSSMARK employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Aug 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, management are there for you when you have questions or issues, no weekends (unless you're behind on your work and you need to finish on a Saturday). If you like to work alone, this is the job for you. Weekly pay.

Cons

Way too much driving. You may drive over 30 minutes to do a C-store (convenience store), and if you're driving from home to the 1st store, you're not paid for it, but that seems to be common.. You may have MANY C stores. Yes, you get paid for gas, (.26 a mile, which is bad) but stores are generally within 5-10 minutes of each other, so it takes a lot of stores to get that hour of drive time in, which you are paid for as well. The equipment is horrible. My first handheld stopped scanning and when I received the replacement, the hand strap broke on it the very first day! The MC-55 was released in 2009 and Crossmark uses these relics. They lag when there are lots of surveys/jobs loaded into them. They freeze up, the hand strap breaks....they're just horrible. They also slow your scanning down and for a job that gives bonuses for faster scanning, the relic MC-55 is a burden on your performance. Stores are "bench marked" every 6 months or so, therefore you are expected to have the same amount of displays and UPC's scanned as the day they bench marked them. STUPID! Displays change, Holidays come, and yet you're expected to have the same results as when they first bench marked the store. This is a dead end job and you had better enjoy driving and if you have a bad back or bad legs, don't sign up for this job because it's a lot of bending over. Never anything full time as a data collector and never any raises. You're lucky to get 15 hours a week and when you do, it's when Coke projects of Gas station surveys come up, but that's it! Good for people who don't want to work allot or get paid well. The pay is relevant to your first job when you get out of high school. You do the math. I am not a "disgruntled employee", I am just stating facts. I have quit this job twice now and there will NOT be a 3rd time!

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CROSSMARK Response
9y
Thank you for taking the time to share your thoughts and experience. We will be sure to pass this along to our leadership teams.
1.0
Jul 25, 2016

BAD company

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Paid mileage (state minimum), Direct deposit, Mobile app.

Cons

Aggressive, Retaliatory management. NO raises ever! Incompetent project and technical support. HR is NOT your friend. If you lodge a complaint they WILL fire you!

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CROSSMARK Response
9y
Hi there. We always strive to improve as an organization. We see that you are marked as a former employee, however, we'd like to hear more specifics so that we can address the issues you've raised. Please send us an email outlining the situation to HRAnswerLine@CROSSMARK.com. Thank you!
1.0
Jun 21, 2016
Recommend
CEO approval
Business Outlook

Pros

- Flexible Schedule - Very fun work [when there is work] - Lots of variety

Cons

* Not enough hours. Started off great, then dwindled down to nothing. Supervisor kept promising more hours; waited a month; didn't happen. * Last few months, assignments became shorter resulting in less paid time. You could have 30 assignments due but total hours would equal 2 hours total. * Disparate and confusing Technology System. * Unclear/Confusing/Poorly Written Assignments. * Inconsistency of assignments. One day an assignment would be there, the next day its gone. Preventing you from being Pro-Active. * Limited Expense Reimbursement: Admin Reimbursement does not exist; Mileage Reimbursement is considerably lower than National Average; Not paid mileage or time from home to store, store to home. Sometimes had to drive 40 miles one way, assignment took 5 hrs, therefore no mileage reimbursement. * Never received company issued device. In order to complete work assignments it was necessary to use own Cell Phone, Cell Service, PC, have Internet access, Printer/Toner. Cost of my own devices/equipment/services [Out of pocket expenses] exceeded income earned. - Inferior Supervision. - Clients had negative attitude towards Crossmark making it difficult to complete assignments.

Viewing 40 - 42 of 2,832 Reviews

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