Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,706 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Very diverse and good benefits!" ((in 161 reviews)); "Pay was good and lists of available overtime" ((in 110 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 109 reviews)); "Laid back atmosphere and good work/life balance." ((in 64 reviews)); "Great culture and values." ((in 55 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 77 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 46 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 34 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 32 reviews)); "Poor upper management." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

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CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Senior management

3.3

Career opportunities

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Oct 1, 2024

Terrible company

Claims supervisor

Recommend

CEO approval

Business Outlook

Pros

Co-workers are lovely and make the job tolerable

Cons

Upper management is awful. They don’t communicate, they spin half truths and they create an environment of competition

CSAA Insurance Group, a AAA Insurer Response

Thank you for sharing your thoughts with us. We're glad to hear that you had a positive experience with your co-workers, as we strive to foster a supportive and collaborative team environment. We’re sorry to hear that you felt upper management fell short in communication and transparency. Effective communication and fostering a positive, collaborative environment are key areas we continuously work to improve. Your feedback is valuable in helping us better understand where we need to focus our efforts. Leadership plays an essential role in shaping the workplace experience, and we take feedback about management seriously. We are actively evaluating our practices and are committed to making the necessary improvements to create a more transparent and supportive environment for all employees. Thank you again for your input. We are always looking for ways to improve, and we appreciate your perspective.

4.0

Sep 26, 2024

Strategic Product Owner Driving Innovation and Results

Product owner

Recommend

CEO approval

Business Outlook

Pros

Goals become easily achievable when priorities are clearly identified, enabling smooth implementation of changes with minimal roadblocks

Cons

Leadership lacks alignment on priorities, resulting in an ambiguous roadmap and direction. Favoritism of tenured employees fosters an environment where bullying is tolerated.

CSAA Insurance Group, a AAA Insurer Response

Thank you for sharing your concerns. We understand the importance of clear direction and leadership alignment, and we're sorry to hear that your experience did not reflect this. Favoritism and any form of bullying are not acceptable, and we are committed to addressing these issues to ensure a fair and respectful workplace for everyone. We value your feedback and are always looking for opportunities to improve and learn more. Please reach out and contact HR or the Speak-Up Line at 877-534-0373 (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will enable us to explore the specific issue(s) you are explaining in more detail. Your feedback is valuable, we cannot get better without it.

1.0

Sep 25, 2024

Stay away!

Director

Recommend

CEO approval

Business Outlook

Pros

The pay- I’m convinced the pay is so high because the culture is so toxic, it’s the only way they can retain employees. Unlimited PTO

Cons

HORRIBLE senior management. The new CEO does not care. Worse mistake was the board letting. Tom Troy leave CSAA. Ever since Tom left, the new CEO is running the company in the ground, releasing executive WOMEN (great for a company that likes to say they emphasis diversity and equality), constant org changes, constant lay offs 1-2x a year. Stay away!

CSAA Insurance Group, a AAA Insurer Response

Thank you for sharing your feedback. We value all perspectives, and we take concerns about company culture, leadership, and diversity very seriously. It’s disheartening to hear that you had a negative experience, and we sincerely regret that your time with us did not meet your expectations. We understand that transitions in leadership and organizational changes can be challenging, and we are committed to creating an environment that fosters growth, inclusion, and respect for all employees. Diversity, equity, and inclusion remain key priorities, and we are working to ensure these values are reflected in every decision we make, including how we manage leadership and organizational development. We recognize there is always room for improvement and appreciate constructive feedback as it helps us identify areas where we can do better. We are actively working on initiatives to support employee engagement, retention, and overall workplace satisfaction. Thank you again for sharing your experience. We wish you the best in your future endeavors and hope you will consider reaching out directly to the Speak-Up Line, at 877-534-0373 (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will allow us to explore the specific issue(s) in more detail, and address them directly, in the most appropriate manner.

Viewing 112 - 114 of 1,516 Reviews

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CSAA Insurance Group, a AAA Insurer

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Terrible company

Strategic Product Owner Driving Innovation and Results

Stay away!

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